Returns, refunds and exchanges

You may return unopened and fully sealed products purchased at any iStore and receive a full refund of the purchase price within the first 7 days of the invoice date. You will only be eligible for a refund if the product is returned to iStore together with the original tax invoice.

You may return opened and unsealed products purchased at an iStore physical store and receive a refund of the purchase price less 10% within 10 days of the date of purchase.  iStore levies a charge on returns of unsealed products to cover the costs of repackaging the product for sale. You will only be eligible for a refund if the product is returned to iStore together with all its accessories, the original product packaging, original tax invoice and subject to an Internal inspection of the product at our Service Centre. This excludes any bulk deals over five units. iStore will not facilitate any bulk deal returns. All faulty products will be covered in the relevant product warranty.

Where you are eligible for a refund, the purchase price will be refunded to your credit card or, if you paid using another payment method, by electronic funds transfer (EFT) to your bank account.  For this purpose you may be required to provide your bank account details to iStore. EFT payment takes 14 working days to process

Unsealed software products, software subscriptions, gift cards and In-ear products may not be returned to iStore and are not eligible for refunds. 

If you have entered into a contract with a mobile cellular operator, returning a product bought from iStore will not cancel your contract with the mobile cellular operator.  You will continue to be responsible for that contract and for any charges and fees that are associated with that contract.


To process a return, refund or exchange please send an email to [email protected] with your request and we will arrange the necessary.



The products and services that are sold by iStore are sold “as is” and “as available”.  iStore does not give any express guarantee or warranty regarding the performance of any product or services and excludes any implied warranties to the full extent that is permitted by law.  The manufacturers of the products sold by iStore may provide a manufacturer’s warranty in respect of their branded products.  This manufacturer’s warranty is not given by iStore although iStore may be responsible for providing certain warranty service under this manufacturer’s warranty in terms of its arrangements with those manufacturers.    

In the event of a device requiring service You are responsible to ensure that any screen protector, cover or third party add-on is removed prior to obtaining service.

The iStore will not be held liable for the cost to replace any third party add-on’s such as “Screen protectors, Covers etc” as these will have to be removed in order to facilitate any form of service / assessment.


Business terms and conditions

Quotations are valid for 7 days, however due to the volatility of the Rand/USD & Rand/Euro exchange rate, please note that prices published by iStore business may change without notice.


Pre-Order terms and conditions

Pre-Orders allows you to secure a newly launched product prior to availability in-store.
Pre-Orders can only be secured by completing an full payment or a deposit payment. iStore may choose to use one or all payment options.
Full payment Pre-Orders are prioritised. iStore will endeavor to ensure that Pre-Orders will be fulfilled as soon an inventory is available, however on occasion there may be delays due to supply constraints.
Should you wish to change or cancel your Pre-Order, you will need to follow the current iStore refund process. Please refer to our refund and return funds section in our terms and conditions
Pre-Orders will be delivered by courier only. You will not be able to collect your Pre-Order from an iStore.


Trade-in terms and conditions

Exclusive to iStore in South Africa. All rights reserved.
Mac Trade-in is completed in-store only.
The value of the trade-in during the in-store valuation process is subject to the applicant being the lawful owner of the device and the device being in good working order, with no damage whatsoever to the screen, no liquid damage, no damage to the outer shell, including any scratches or small dents, and the device has not had any unauthorised repairs. iStore may decrease the amount of the trade-in valuation if the above conditions are not met or are found to be untrue.
A reduced cashback amount will be paid if the working Apple charger/power cable does not accompany the device when trading it in.
A second evaluation will be completed at the iStore central processing centre and should the second evaluation be significantly different to the in-store assessment the applicant will be contacted and offered an amended trade-in value or arrangements will be made to return the device.
Assessment results are final.
All user data must be removed from the device.
One Mac may be traded in against one new/upgrade iPhone/Mac/iPad/Watch purchase, either on cash or cellular contract purchase if applicable.
If the device to be traded in is linked to a cellular contract, the trade-in can only occur if the device you are trading is linked to a cellular contract older than 6 months, or no money is owed / outstanding towards the payment of the device. Should there be any money owing / outstanding on the device accepting these terms and conditions serves as a declaration that all outstanding money on the device or any obligation to the cellular network for this device will be settled in full, irrespective of whether the device is traded in before the contract expires.
When you buy a new iPhone/Mac/iPad/Watch for cash, take out a new cellular contract, or upgrade an existing contract the trade in amount will be passed as cashback via Electronic Funds Transfer only. Payments will only be made into South African registered bank accounts. Should all above conditions be met allow 14 working days for the committed cash amount to be transferred.
By signing up for this offer you are not ordering a device.
Device Trade-in will not be considered if the serial number on my device has been removed, damaged or hidden or if my device itself has been altered, tampered or meddled with in any way. iStore will not be held liable for any misrepresentation caused due to an unintentional copy error, and/or omission that may occur on any of our material. E&OE.

Additional terms and conditions 

Additional terms and conditions may apply to specific products and services that sold by iStore.  Those terms and conditions form part of these Terms and Conditions of Sale and you agree that you are bound by them.  If there is a conflict between these Terms and Conditions of Sale and any specific terms and conditions applicable to any particular product or service, the specific terms and conditions will apply.

One promotion can not be used in conjunction with another.   
iStore Sale 
Terms and conditions apply. Offers valid from 25 May to 11 June 2017 or while stocks last and are not valid in the factory store. All products carry a 12-month warranty. Open box units could vary from brand new with opened, shop-soiled or without packaging. Stock levels may vary by store and can only be checked at your nearest iStore. No stock availability will be checked centrally from the call centre, social media or any other customer service channels and no stock will be reserved in-store or through customer service channels - all purchases will be treated on a first come first serve basis. Certain product deals are limited to a certain number of units and once the pre-determined number of units has been reached, the deal will come to an end. Prices are subject to change at any time without prior notice. Accessories do not include devices shown in the images. Vodacom terms and conditions apply. iStore will not be held liable for any misrepresentation caused due to an unintentional copy error, typing error and/or omission that may occur on any of our material. Please visit for full terms and conditions. E&OE.


The information contained in this website is for general information purposes only. The information is provided by iStore and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be held responsible for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data arising out of, or in connection with, the use of this website. 

Every effort is made to keep the website up and running smoothly and secure. However, iStore takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

This entire website and its contents are subject to change without notice. Product availability is dependant upon stock levels and stock levels vary from store to store. Terms and conditions apply. E&OE. iStore Copyright © 2016. All Rights Reserved.