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iCare terms and conditions:
For Plans sold in South Africa, “Core” is The Core Computer Business (Pty)Ltd.Your iCare Extended Warranty (referred to herein as the “Plan”) is governed by the following Terms and Conditions. Subject to these Terms and Conditions, your Plan (i) covers defects for the Apple branded product(s) listed in your Plan’s Certificate or Proof of Coverage document (“Plan Confirmation”) and the accessories that are contained in the product(s) original packaging (“Covered Equipment.”) To obtain the Plan confirmation you must register your Plan’s unique agreement or registration number (“Plan Agreement Number”) as described in the instructions included in the Plan’s packaging. The duration of the Plan (“Coverage Period”) is for the period ending on the date specified in your Plan Confirmation. The price of the Plan is listed on the Plan’s original sales receipt. There is no informal dispute settlement process available under this Plan.
1. Repair Coverage
Scope of Coverage
Your coverage for defects begins on the date your Covered Equipment’s Apple hardware warranty expires and terminates at the end of the Coverage Period (“Repair Coverage Period”) which is two years from Apple hardware expiry date. Core will provide both parts and labour. Core may provide replacement product or parts that are manufactured from new, refurbished, or serviceable used parts. The replacement product or parts will be functionally equivalent to the replaced products or parts and will assume the remaining coverage under the Plan. The products or parts that are replaced become Core’s property. Core strongly advises you to record as a back up, data and software residing or recorded in the Covered Equipment, before having the Covered Equipment available for repair or replacement services.
The scope of support provided to you will vary according to the Plan you purchased, as follows:
Under the Plan, Core covers the Covered Equipment as specified on the packaging of the Plan. If during the Repair Coverage Period there is a defect in the materials or workmanship of the Covered Equipment or the other covered items described above, Core will at its discretion, repair or replace the affected item.
Under the Plan for iPod, Core will, at its option, repair or replace the affected Covered Equipment, if:
During the Repair Coverage Period there is a defect in the Covered Equipment’s materials or workmanship or, During the Coverage Period, the capacity of the covered iPod battery to hold an electrical charge has depleted sixty five (65%) percent or more from its original specification after being fully charged and the covered iPod playing music with all settings reset.
The plan does not cover:
Items that are not purchased through the official Apple Channel in South Africa. Installation, removal or disposal of the Covered Equipment, or installation, removal, repair, or maintenance of non-Covered Equipment (including accessories, attachments, or other devices such as external modems) or electrical service external to the Covered Equipment;
Damage to the Covered Equipment caused by accident, abuse, neglect, misuse (including faulty installation, repair, or maintenance by anyone other than Core), unauthorised modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes;
Covered Equipment with a serial number that has been altered, defaced or removed;
Problems caused by a device that is not the Covered Equipment, including equipment that is not Apple-branded, whether or not purchased at the same time as the Covered Equipment;
The provision of replacement equipment during the period when the Covered Equipment is being repaired;
Covered Equipment that has been lost or stolen. This Plan only covers Covered Equipment that is returned to Core in its entirety;
Cosmetic damage to the Covered Equipment including but not limited to scratches, dents and broken plastic on ports;
Consumable parts, such as batteries, unless failure has occurred due to a defect in materials and workmanship;
Preventative maintenance on the Covered Equipment; or
Damage to, or loss of any software or data residing or recorded in the Covered Equipment;
Your use of the Mac OS and Consumer Software as server-based applications;
Issues that could be resolved by upgrading software to the then current version;
Your use of or modification to the Covered Equipment, the Mac OS, iPod Software or Consumer Software in a manner for which the Covered Equipment or software is not intended to be used or modified;
Third-party products or their effects on or interactions with the Covered Equipment, the Mac OS, iPod Software or Consumer Software;
Your use of a computer or operating system under the Plan for iPod that is unrelated to iPod Software or connectivity issues with the Covered Equipment;
Apple software other than the Mac OS, iPod Software or Consumer Software as covered under the applicable Plan;
Mac OS software for servers;
Mac OS software or any Apple-branded software designated as “beta”, “prerelease,” or “preview” Third-party web browsers, email applications, and Internet service provider software, or the Mac OS configurations necessary for their use;
Damage to, or loss of any software or data residing or recorded in the Covered Equipment;
Consumable parts, such as earphones, in the case of iPods.
When providing repair or replacement service, Core will use reasonable efforts to reinstall the Covered Equipment’s original software configuration and subsequent update releases, but will not provide any recovery or transfer of software or data contained on the serviced unit not originally included in the Covered Equipment.
3. Secure Options
Core may provide service through one or more of the following options:
Carry-in service is available for most Covered Equipment. Return the Covered Equipment requiring service to a Core managed retail store or a Core Service Centre offering carry-in service. Service will be performed at the location, or the store may send the Covered Equipment to a Core repair service location to be repaired. Once you are notified that service is complete, you will promptly retrieve the product.
Collection service is available for most Covered Equipment. If Core determines that your Covered Equipment is eligible for collection service, Core will arrange shipment of the Covered Equipment to Core’s repair service location in accordance with its instructions. Once service is complete, the Core repair service location will return the Covered Equipment to you. Core will pay for shipping to and from your location if all instructions are followed.
4. Your Responsibilities
To receive service under the Plan, you agree to comply with the following: Provide your Plan Agreement Number and serial number of the Covered Equipment; Provide information about the symptoms and causes of the problems with the Covered Equipment; Follow instructions Core gives you, including but not limited to refraining from sending Core products and accessories that are not subject to repair or replacement service and packing the Covered Equipment in accordance with shipping instructions; and Update software to currently published releases prior to seeking service.
5. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CORE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM CORE’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF CORE AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. CORE SPECIFICALLY DOES NOT WARRANT THAT IT WILL BE ABLE TO (i) REPAIR OR REPLACE COVERED EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, AND (ii) MAINTAIN THE CONFIDENTIALITY OF DATA.
6. Transfer of Plan
You may transfer this Plan to a new owner of the Covered Equipment by sending, faxing or emailing notice of transfer to Core. You must provide the Plan Agreement Number, the serial numbers of the Covered Equipment being transferred, proof of purchase of the Plan, and the name, address, telephone number and email address of the new owner.
7. General Terms
Core may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so. Core is not responsible for any failures or delays in performing under the Plan that are due to events outside Core’s reasonable control. You are not required to perform preventative maintenance on the Covered Equipment to receive service under the Plan. In carrying out its obligations Core may, at its discretion and solely for the purposes of monitoring the quality of Core’s response, record part or all of the calls between you and Core. You agree that any information or data disclosed to Core under this Plan is not confidential or proprietary to you. Furthermore, you agree that Core may collect and process data on your behalf when it provides service. Core has security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Core regarding the processing of data, and Core will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact Core at the telephone numbers provided. The Terms and Conditions of this Plan prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Core’s entire understanding with respect to the Plan. Core is not obligated to renew this Plan. If Core does offer a renewal, it will determine the price and terms.
For further information call 087 350 2946 or email [email protected]