Why you should insist on an Apple Certified Screen Repair?

Only Apple Premium Resellers offer Apple Certified iPhone Screen Repairs.
A non-authorised repair could damage your iPhone and result in further complications:


Taking your iPhone to uncertified vendors could affect its functionality.


You could lose your iPhone’s warranty.


Only Apple Certified Service Providers use genuine Apple parts.


Only Apple Certified Service Providers have Apple-trained technicians.


Apple Certified Service Providers are often more affordable than non-authorised repairs.


Your iPhone will not qualify for our trade in program should you get an unauthorised repair.

Qualifying iPhone models and cost

for iPhones with eligible damage.*

  • Apple Certified Screen Repairs
  • iPhone 6s



    iPhone 6s Plus


  • iPhone 7



    iPhone 7 Plus


  • iPhone 8



    iPhone 8 Plus


  • iPhone X



    iPhone XR


  • iPhone Xs



    iPhone Xs Max


*Ineligible damage subject to a R600 levy in addition to repair costs.

How does it work?

Simply visit your nearest iStore and hand in your qualifying iPhone

  • Same Day walk-in service*


    iStore Sandton Drive

    iStore Sandton City

    iStore Menlyn

    iStore V&A Waterfront

    iStore Canal Walk

    iStore Gateway

    iStore Eastgate

    *If handed in before: Mon-Fri - 16:00 - Dependant on slot availability

  • Next Day walk-in service*


    iStore Clearwater

    iStore The Glen

    iStore Fourways

    iStore Brooklyn


    iStore Centurion Mall

    iStore Mall of Africa

    iStore Woodlands

    *if handed in before 13h00  - Dependant on slot availability

  • 3-4 Day walk-in service


    iStore Somerset

    iStore Walmer Park

    iStore I'langa

    iStore Pavilion


    iStore Cavendish Square

    iStore Tyger Valley

    iStore Loch Logan

What to do before handing your iPhone in.

  • 1

    Turn Find my iPhone off

    During the process your iPhone will be restored, in order to do this, we require your Find my iPhone to be deactivated.

  • 2

    Back up your iPhone

    During the screen repair process your iPhone will need to be calibrated, this process will wipe your iPhone of all it’s current content. Creating a back up will ensure you’re able to restore all your content.

  • 3

    Fully charge your iPhone

    During the process your iPhone will need to be fully charged in order to determine whether it or any of its other components are still functional.




Terms and Conditions


iPhones that have the following damage will not qualify for a screen replacement: the housing of the iPhone cannot be damaged severely (light dents and scratches are okay), the iPhone cannot be bent, the iPhone cannot have multiple issues (i.e not only is the screen damaged but the iPhone no longer switches on or has water damage too), rear housing glass cracked or smashed. The costs quoted apply to iPhones with 'eligible' damage. Eligible damage is defined as damage caused by defects in materials or workmanship and some forms of accidental damage, which are limited to Liquid damage, LCD fractures and Glass fractures. iStore will still offer repairs to iPhones with ineligible damage at an additional levy of R600. A device with any of the following conditions is ineligible for out-of-warranty service: Third party display, Missing display, Intentional tampering, missing or disassembled parts of the display and Catastrophic damage. Customers booking in their iPhone for a screen replacement must back up their iPhone, turn Find my iPhone off as well as ensure that the iPhone has been charged or is able to switch on at time of booking it in, in order to run diagnostics. It’s imperative that your iPhone is backed-up prior to requesting a screen replacement service as the iPhone will be restored to factory settings and all data will be wiped as part of this repair procedure. If your iPhone has 3rd party parts installed, iStore will unfortunately not be able to assist with a screen repair. The screen repair includes a 90 day warranty or the remainder of your warranty period, whichever is longer.