iCare terms and conditions

Select the package below to view the full terms and conditions.

Available in South Africa only.

iCare for MacBook Air & MacBook terms and conditions.

iCare must be registered within 7 days of purchasing it or to will become invalid.

The iCare Extended Warranty must be purchased and registered while your Mac is still under its original Apple hardware warranty. Keep the confirmation and the original sales receipts of your Apple product(s) as well as the iCare Extended Warranty. Proof of purchase may be required if there is any question as to your products eligibility for the iCare Extended Warranty coverage. Only genuine parts are utilised during a repair. The extended warranty does not cover accidental or physical damage of any form. iCare cannot be transferred to another device. A separate plan must be purchased for each product to be covered.

iCare terms and conditions:

For Plans sold in South Africa, “Core” is The Core Computer Business (Pty)Ltd. Your iCare Extended Warranty (referred to herein as the “Plan”) is governed by the following Terms and Conditions. Subject to these Terms and Conditions, your Plan (i) covers defects for the Apple branded product(s) listed in your Plan’s Certificate or Proof of Coverage document (“Plan Confirmation”) that are contained in the product(s) original packaging (“Covered Equipment.”) To obtain the Plan confirmation you must register your Plan’s unique agreement or registration number (“Plan Agreement Number”) as described in the instructions included in the Plan’s packaging. The duration of the Plan (“Coverage Period”) is for the period ending on the date specified in your Plan Confirmation. The price of the Plan is listed on the Plan’s original sales receipt. There is no informal dispute settlement process available under this Plan.

1. Repair Coverage

Scope of Coverage.

Your coverage for defects begins on the date your Covered Equipment’s Apple hardware warranty expires and terminates at the end of the Coverage Period (“Repair Coverage Period”) which is two years from Apple hardware expiry date. Core will provide both parts and labour. Core may provide replacement product or parts that are manufactured from new, refurbished, or serviceable used parts. The replacement product or parts will be functionally equivalent to the replaced products or parts and will assume the remaining coverage under the Plan. The products or parts that are replaced become Core’s property. Core strongly advises you to record as a back up, data and software residing or recorded in the Covered Equipment, before having the Covered Equipment available for repair or replacement services. The scope of support provided to you will vary according to the Plan you purchased, as follows: Under the Plan, Core covers the Covered Equipment as specified on the packaging of the Plan. If during the Repair Coverage Period there is a defect in the materials or workmanship of the Covered Equipment or the other covered items described above, Core will at its discretion, repair or replace the affected item.

2. Limitations

The plan does not cover:

Items that are not purchased through the official Apple Channel in South Africa. Installation, removal or disposal of the Covered Equipment, or installation, removal, repair, or maintenance of non-Covered Equipment (including accessories, attachments, or other devices such as external modems) or electrical service external to the Covered Equipment; Damage to the Covered Equipment caused by accident, abuse, neglect, misuse (including faulty installation, repair, or maintenance by anyone other than Core), unauthorised modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes; covered Equipment with a serial number that has been altered, defaced or removed; Problems caused by a device that is not the Covered Equipment, including equipment that is not Apple-branded, whether or not purchased at the same time as the Covered Equipment; The provision of replacement equipment during the period when the Covered Equipment is being repaired; Covered Equipment that has been lost or stolen. This Plan only covers Covered Equipment that is returned to Core in its entirety; cosmetic damage to the Covered Equipment including but not limited to scratches, dents and broken plastic on ports; Consumable parts, such as batteries, unless failure has occurred due to a defect in materials and workmanship; preventative maintenance on the Covered Equipment; or damage to, or loss of any software or data residing or recorded in the Covered Equipment; your use of the Mac OS and Consumer Software as server-based applications; issues that could be resolved by upgrading software to the then current version; Your use of or modification to the Covered Equipment, the Mac OS or Consumer Software in a manner for which the Covered Equipment or software is not intended to be used or modified; third-party products or their effects on or interactions with the Covered Equipment, the Mac OS or Consumer Software; Apple software other than the Mac OS, or Consumer Software as covered under the applicable Plan Equipment or software is not intended to be used or modified; third-party products or their effects on or interactions with the Covered Equipment, the Mac OS or Consumer Software; Apple software other than the Mac OS, or Consumer Software as covered under the applicable Plan; Mac OS software for servers; Mac OS software or any Apple-branded software designated as “beta”, “prerelease,” or “preview” Third-party web browsers, email applications, and Internet service provider software, or the Mac OS configurations necessary for their use; damage to, or loss of any software or data residing or recorded in the Covered Equipment; consumable parts when providing repair or replacement service, Core will use reasonable efforts to reinstall the Covered Equipment’s original software configuration and subsequent update releases, but will not provide any recovery or transfer of software or data contained on the serviced unit not originally included in the Covered Equipment.

3. Secure Options

Core may provide service through one or more of the following options:

Carry-in service is available for most Covered Equipment. Return the Covered Equipment requiring service to a Core managed retail store or a Core Service Centre offering carry-in service. Service will be performed at the location, or the store may send the Covered Equipment to a Core repair service location to be repaired. Once you are notified that service is complete, you will promptly retrieve the product. Collection service is available for most Covered Equipment. If Core determines that your Covered Equipment is eligible for collection service, Core will arrange shipment of the Covered Equipment to Core’s repair service location in accordance with its instructions. Once service is complete, the Core repair service location will return the Covered Equipment to you. Core will pay for shipping to and from your location if all instructions are followed.

4. Your Responsibilities

To receive service under the Plan, you agree to comply with the following: Provide your Plan Agreement Number and serial number of the Covered Equipment; Provide information about the symptoms and causes of the problems with the Covered Equipment; Follow instructions Core gives you, including but not limited to refraining from sending Core products and accessories that are not subject to repair or replacement service and packing the Covered Equipment in accordance with shipping instructions; and Update software to currently published releases prior to seeking service.

5. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CORE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM CORE’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF CORE AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. CORE SPECIFICALLY DOES NOT WARRANT THAT IT WILL BE ABLE TO (i) REPAIR OR REPLACE COVERED EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, AND (ii) MAINTAIN THE CONFIDENTIALITY OF DATA.

6. Transfer of Plan

You may transfer this Plan to a new owner of the Covered Equipment by sending, faxing or emailing notice of transfer to Core. You must provide the Plan Agreement Number, the serial numbers of the Covered Equipment being transferred, proof of purchase of the Plan, and the name, address, telephone number and email address of the new owner.

7. General Terms

Core may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so. Core is not responsible for any failures or delays in performing under the Plan that are due to events outside Core’s reasonable control. You are not required to perform preventative maintenance on the Covered Equipment to receive service under the Plan. In carrying out its obligations Core may, at its discretion and solely for the purposes of monitoring the quality of Core’s response, record part or all of the calls between you and Core. You agree that any information or data disclosed to Core under this Plan is not confidential or proprietary to you. Furthermore, you agree that Core may collect and process data on your behalf when it provides service. Core has security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Core regarding the processing of data, and Core will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact Core at the telephone numbers provided. The Terms and Conditions of this Plan prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Core’s entire understanding with respect to the Plan. Core is not obligated to renew this Plan. If Core does offer a renewal, it will determine the price and terms.

For further information call 087 350 2946 or email [email protected]

Available in South Africa only.

iCare for iMac & Mac mini terms and conditions.

iCare must be registered within 7 days of purchasing it or to will become invalid.

The iCare Extended Warranty must be purchased and registered while your Mac is still under its original Apple hardware warranty. Keep the confirmation and the original sales receipts of your Apple product(s) as well as the iCare Extended Warranty. Proof of purchase may be required if there is any question as to your products eligibility for the iCare Extended Warranty coverage. Only genuine parts are utilised during a repair. The extended warranty does not cover accidental or physical damage of any form. iCare cannot be transferred to another device. A separate plan must be purchased for each product to be covered.

iCare terms and conditions:

For Plans sold in South Africa, “Core” is The Core Computer Business (Pty)Ltd. Your iCare Extended Warranty (referred to herein as the “Plan”) is governed by the following Terms and Conditions. Subject to these Terms and Conditions, your Plan (i) covers defects for the Apple branded product(s) listed in your Plan’s Certificate or Proof of Coverage document (“Plan Confirmation”) that are contained in the product(s) original packaging (“Covered Equipment.”) To obtain the Plan confirmation you must register your Plan’s unique agreement or registration number (“Plan Agreement Number”) as described in the instructions included in the Plan’s packaging. The duration of the Plan (“Coverage Period”) is for the period ending on the date specified in your Plan Confirmation. The price of the Plan is listed on the Plan’s original sales receipt. There is no informal dispute settlement process available under this Plan.

1. Repair Coverage

Scope of Coverage.

Your coverage for defects begins on the date your Covered Equipment’s Apple hardware warranty expires and terminates at the end of the Coverage Period (“Repair Coverage Period”) which is two years from Apple hardware expiry date. Core will provide both parts and labour. Core may provide replacement product or parts that are manufactured from new, refurbished, or serviceable used parts. The replacement product or parts will be functionally equivalent to the replaced products or parts and will assume the remaining coverage under the Plan. The products or parts that are replaced become Core’s property. Core strongly advises you to record as a back up, data and software residing or recorded in the Covered Equipment, before having the Covered Equipment available for repair or replacement services. The scope of support provided to you will vary according to the Plan you purchased, as follows: Under the Plan, Core covers the Covered Equipment as specified on the packaging of the Plan. If during the Repair Coverage Period there is a defect in the materials or workmanship of the Covered Equipment or the other covered items described above, Core will at its discretion, repair or replace the affected item.

2. Limitations

The plan does not cover:

Items that are not purchased through the official Apple Channel in South Africa. Installation, removal or disposal of the Covered Equipment, or installation, removal, repair, or maintenance of non-Covered Equipment (including accessories, attachments, or other devices such as external modems) or electrical service external to the Covered Equipment; Damage to the Covered Equipment caused by accident, abuse, neglect, misuse (including faulty installation, repair, or maintenance by anyone other than Core), unauthorised modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes; covered Equipment with a serial number that has been altered, defaced or removed; Problems caused by a device that is not the Covered Equipment, including equipment that is not Apple-branded, whether or not purchased at the same time as the Covered Equipment; The provision of replacement equipment during the period when the Covered Equipment is being repaired; Covered Equipment that has been lost or stolen. This Plan only covers Covered Equipment that is returned to Core in its entirety; cosmetic damage to the Covered Equipment including but not limited to scratches, dents and broken plastic on ports; Consumable parts, such as batteries, unless failure has occurred due to a defect in materials and workmanship; preventative maintenance on the Covered Equipment; or damage to, or loss of any software or data residing or recorded in the Covered Equipment; your use of the Mac OS and Consumer Software as server-based applications; issues that could be resolved by upgrading software to the then current version; Your use of or modification to the Covered Equipment, the Mac OS or Consumer Software in a manner for which the Covered Equipment or software is not intended to be used or modified; third-party products or their effects on or interactions with the Covered Equipment, the Mac OS or Consumer Software; Apple software other than the Mac OS, or Consumer Software as covered under the applicable Plan Equipment or software is not intended to be used or modified; third-party products or their effects on or interactions with the Covered Equipment, the Mac OS or Consumer Software; Apple software other than the Mac OS, or Consumer Software as covered under the applicable Plan; Mac OS software for servers; Mac OS software or any Apple-branded software designated as “beta”, “prerelease,” or “preview” Third-party web browsers, email applications, and Internet service provider software, or the Mac OS configurations necessary for their use; damage to, or loss of any software or data residing or recorded in the Covered Equipment; consumable parts when providing repair or replacement service, Core will use reasonable efforts to reinstall the Covered Equipment’s original software configuration and subsequent update releases, but will not provide any recovery or transfer of software or data contained on the serviced unit not originally included in the Covered Equipment.

3. Secure Options

Core may provide service through one or more of the following options:

Carry-in service is available for most Covered Equipment. Return the Covered Equipment requiring service to a Core managed retail store or a Core Service Centre offering carry-in service. Service will be performed at the location, or the store may send the Covered Equipment to a Core repair service location to be repaired. Once you are notified that service is complete, you will promptly retrieve the product. Collection service is available for most Covered Equipment. If Core determines that your Covered Equipment is eligible for collection service, Core will arrange shipment of the Covered Equipment to Core’s repair service location in accordance with its instructions. Once service is complete, the Core repair service location will return the Covered Equipment to you. Core will pay for shipping to and from your location if all instructions are followed.

4. Your Responsibilities

To receive service under the Plan, you agree to comply with the following: Provide your Plan Agreement Number and serial number of the Covered Equipment; Provide information about the symptoms and causes of the problems with the Covered Equipment; Follow instructions Core gives you, including but not limited to refraining from sending Core products and accessories that are not subject to repair or replacement service and packing the Covered Equipment in accordance with shipping instructions; and Update software to currently published releases prior to seeking service.

5. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CORE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM CORE’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF CORE AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. CORE SPECIFICALLY DOES NOT WARRANT THAT IT WILL BE ABLE TO (i) REPAIR OR REPLACE COVERED EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, AND (ii) MAINTAIN THE CONFIDENTIALITY OF DATA.

6. Transfer of Plan

You may transfer this Plan to a new owner of the Covered Equipment by sending, faxing or emailing notice of transfer to Core. You must provide the Plan Agreement Number, the serial numbers of the Covered Equipment being transferred, proof of purchase of the Plan, and the name, address, telephone number and email address of the new owner.

7. General Terms

Core may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so. Core is not responsible for any failures or delays in performing under the Plan that are due to events outside Core’s reasonable control. You are not required to perform preventative maintenance on the Covered Equipment to receive service under the Plan. In carrying out its obligations Core may, at its discretion and solely for the purposes of monitoring the quality of Core’s response, record part or all of the calls between you and Core. You agree that any information or data disclosed to Core under this Plan is not confidential or proprietary to you. Furthermore, you agree that Core may collect and process data on your behalf when it provides service. Core has security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Core regarding the processing of data, and Core will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact Core at the telephone numbers provided. The Terms and Conditions of this Plan prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Core’s entire understanding with respect to the Plan. Core is not obligated to renew this Plan. If Core does offer a renewal, it will determine the price and terms.

For further information call 087 350 2946 or email [email protected]

Available in South Africa only.

iCare for MacBook Pro 13-inch terms and conditions.

iCare must be registered within 7 days of purchasing it or to will become invalid.

The iCare Extended Warranty must be purchased and registered while your Mac is still under its original Apple hardware warranty. Keep the confirmation and the original sales receipts of your Apple product(s) as well as the iCare Extended Warranty. Proof of purchase may be required if there is any question as to your products eligibility for the iCare Extended Warranty coverage. Only genuine parts are utilised during a repair. The extended warranty does not cover accidental or physical damage of any form. iCare cannot be transferred to another device. A separate plan must be purchased for each product to be covered.

iCare terms and conditions:

For Plans sold in South Africa, “Core” is The Core Computer Business (Pty)Ltd. Your iCare Extended Warranty (referred to herein as the “Plan”) is governed by the following Terms and Conditions. Subject to these Terms and Conditions, your Plan (i) covers defects for the Apple branded product(s) listed in your Plan’s Certificate or Proof of Coverage document (“Plan Confirmation”) that are contained in the product(s) original packaging (“Covered Equipment.”) To obtain the Plan confirmation you must register your Plan’s unique agreement or registration number (“Plan Agreement Number”) as described in the instructions included in the Plan’s packaging. The duration of the Plan (“Coverage Period”) is for the period ending on the date specified in your Plan Confirmation. The price of the Plan is listed on the Plan’s original sales receipt. There is no informal dispute settlement process available under this Plan.

1. Repair Coverage

Scope of Coverage.

Your coverage for defects begins on the date your Covered Equipment’s Apple hardware warranty expires and terminates at the end of the Coverage Period (“Repair Coverage Period”) which is two years from Apple hardware expiry date. Core will provide both parts and labour. Core may provide replacement product or parts that are manufactured from new, refurbished, or serviceable used parts. The replacement product or parts will be functionally equivalent to the replaced products or parts and will assume the remaining coverage under the Plan. The products or parts that are replaced become Core’s property. Core strongly advises you to record as a back up, data and software residing or recorded in the Covered Equipment, before having the Covered Equipment available for repair or replacement services. The scope of support provided to you will vary according to the Plan you purchased, as follows: Under the Plan, Core covers the Covered Equipment as specified on the packaging of the Plan. If during the Repair Coverage Period there is a defect in the materials or workmanship of the Covered Equipment or the other covered items described above, Core will at its discretion, repair or replace the affected item.

2. Limitations

The plan does not cover:

Items that are not purchased through the official Apple Channel in South Africa. Installation, removal or disposal of the Covered Equipment, or installation, removal, repair, or maintenance of non-Covered Equipment (including accessories, attachments, or other devices such as external modems) or electrical service external to the Covered Equipment; Damage to the Covered Equipment caused by accident, abuse, neglect, misuse (including faulty installation, repair, or maintenance by anyone other than Core), unauthorised modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes; covered Equipment with a serial number that has been altered, defaced or removed; Problems caused by a device that is not the Covered Equipment, including equipment that is not Apple-branded, whether or not purchased at the same time as the Covered Equipment; The provision of replacement equipment during the period when the Covered Equipment is being repaired; Covered Equipment that has been lost or stolen. This Plan only covers Covered Equipment that is returned to Core in its entirety; cosmetic damage to the Covered Equipment including but not limited to scratches, dents and broken plastic on ports; Consumable parts, such as batteries, unless failure has occurred due to a defect in materials and workmanship; preventative maintenance on the Covered Equipment; or damage to, or loss of any software or data residing or recorded in the Covered Equipment; your use of the Mac OS and Consumer Software as server-based applications; issues that could be resolved by upgrading software to the then current version; Your use of or modification to the Covered Equipment, the Mac OS or Consumer Software in a manner for which the Covered Equipment or software is not intended to be used or modified; third-party products or their effects on or interactions with the Covered Equipment, the Mac OS or Consumer Software; Apple software other than the Mac OS, or Consumer Software as covered under the applicable Plan Equipment or software is not intended to be used or modified; third-party products or their effects on or interactions with the Covered Equipment, the Mac OS or Consumer Software; Apple software other than the Mac OS, or Consumer Software as covered under the applicable Plan; Mac OS software for servers; Mac OS software or any Apple-branded software designated as “beta”, “prerelease,” or “preview” Third-party web browsers, email applications, and Internet service provider software, or the Mac OS configurations necessary for their use; damage to, or loss of any software or data residing or recorded in the Covered Equipment; consumable parts when providing repair or replacement service, Core will use reasonable efforts to reinstall the Covered Equipment’s original software configuration and subsequent update releases, but will not provide any recovery or transfer of software or data contained on the serviced unit not originally included in the Covered Equipment.

3. Secure Options

Core may provide service through one or more of the following options:

Carry-in service is available for most Covered Equipment. Return the Covered Equipment requiring service to a Core managed retail store or a Core Service Centre offering carry-in service. Service will be performed at the location, or the store may send the Covered Equipment to a Core repair service location to be repaired. Once you are notified that service is complete, you will promptly retrieve the product. Collection service is available for most Covered Equipment. If Core determines that your Covered Equipment is eligible for collection service, Core will arrange shipment of the Covered Equipment to Core’s repair service location in accordance with its instructions. Once service is complete, the Core repair service location will return the Covered Equipment to you. Core will pay for shipping to and from your location if all instructions are followed.

4. Your Responsibilities

To receive service under the Plan, you agree to comply with the following: Provide your Plan Agreement Number and serial number of the Covered Equipment; Provide information about the symptoms and causes of the problems with the Covered Equipment; Follow instructions Core gives you, including but not limited to refraining from sending Core products and accessories that are not subject to repair or replacement service and packing the Covered Equipment in accordance with shipping instructions; and Update software to currently published releases prior to seeking service.

5. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CORE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM CORE’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF CORE AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. CORE SPECIFICALLY DOES NOT WARRANT THAT IT WILL BE ABLE TO (i) REPAIR OR REPLACE COVERED EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, AND (ii) MAINTAIN THE CONFIDENTIALITY OF DATA.

6. Transfer of Plan

You may transfer this Plan to a new owner of the Covered Equipment by sending, faxing or emailing notice of transfer to Core. You must provide the Plan Agreement Number, the serial numbers of the Covered Equipment being transferred, proof of purchase of the Plan, and the name, address, telephone number and email address of the new owner.

7. General Terms

Core may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so. Core is not responsible for any failures or delays in performing under the Plan that are due to events outside Core’s reasonable control. You are not required to perform preventative maintenance on the Covered Equipment to receive service under the Plan. In carrying out its obligations Core may, at its discretion and solely for the purposes of monitoring the quality of Core’s response, record part or all of the calls between you and Core. You agree that any information or data disclosed to Core under this Plan is not confidential or proprietary to you. Furthermore, you agree that Core may collect and process data on your behalf when it provides service. Core has security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Core regarding the processing of data, and Core will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact Core at the telephone numbers provided. The Terms and Conditions of this Plan prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Core’s entire understanding with respect to the Plan. Core is not obligated to renew this Plan. If Core does offer a renewal, it will determine the price and terms.

For further information call 087 350 2946 or email [email protected]

Available in South Africa only.

iCare for MacBook Pro 15-inch and 16-inch terms and conditions.

iCare must be registered within 7 days of purchasing it or to will become invalid.

The iCare Extended Warranty must be purchased and registered while your Mac is still under its original Apple hardware warranty. Keep the confirmation and the original sales receipts of your Apple product(s) as well as the iCare Extended Warranty. Proof of purchase may be required if there is any question as to your products eligibility for the iCare Extended Warranty coverage. Only genuine parts are utilised during a repair. The extended warranty does not cover accidental or physical damage of any form. iCare cannot be transferred to another device. A separate plan must be purchased for each product to be covered.

iCare terms and conditions:

For Plans sold in South Africa, “Core” is The Core Computer Business (Pty)Ltd. Your iCare Extended Warranty (referred to herein as the “Plan”) is governed by the following Terms and Conditions. Subject to these Terms and Conditions, your Plan (i) covers defects for the Apple branded product(s) listed in your Plan’s Certificate or Proof of Coverage document (“Plan Confirmation”) that are contained in the product(s) original packaging (“Covered Equipment.”) To obtain the Plan confirmation you must register your Plan’s unique agreement or registration number (“Plan Agreement Number”) as described in the instructions included in the Plan’s packaging. The duration of the Plan (“Coverage Period”) is for the period ending on the date specified in your Plan Confirmation. The price of the Plan is listed on the Plan’s original sales receipt. There is no informal dispute settlement process available under this Plan.

1. Repair Coverage

Scope of Coverage.

Your coverage for defects begins on the date your Covered Equipment’s Apple hardware warranty expires and terminates at the end of the Coverage Period (“Repair Coverage Period”) which is two years from Apple hardware expiry date. Core will provide both parts and labour. Core may provide replacement product or parts that are manufactured from new, refurbished, or serviceable used parts. The replacement product or parts will be functionally equivalent to the replaced products or parts and will assume the remaining coverage under the Plan. The products or parts that are replaced become Core’s property. Core strongly advises you to record as a back up, data and software residing or recorded in the Covered Equipment, before having the Covered Equipment available for repair or replacement services. The scope of support provided to you will vary according to the Plan you purchased, as follows: Under the Plan, Core covers the Covered Equipment as specified on the packaging of the Plan. If during the Repair Coverage Period there is a defect in the materials or workmanship of the Covered Equipment or the other covered items described above, Core will at its discretion, repair or replace the affected item.

2. Limitations

The plan does not cover:

Items that are not purchased through the official Apple Channel in South Africa. Installation, removal or disposal of the Covered Equipment, or installation, removal, repair, or maintenance of non-Covered Equipment (including accessories, attachments, or other devices such as external modems) or electrical service external to the Covered Equipment; Damage to the Covered Equipment caused by accident, abuse, neglect, misuse (including faulty installation, repair, or maintenance by anyone other than Core), unauthorised modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes; covered Equipment with a serial number that has been altered, defaced or removed; Problems caused by a device that is not the Covered Equipment, including equipment that is not Apple-branded, whether or not purchased at the same time as the Covered Equipment; The provision of replacement equipment during the period when the Covered Equipment is being repaired; Covered Equipment that has been lost or stolen. This Plan only covers Covered Equipment that is returned to Core in its entirety; cosmetic damage to the Covered Equipment including but not limited to scratches, dents and broken plastic on ports; Consumable parts, such as batteries, unless failure has occurred due to a defect in materials and workmanship; preventative maintenance on the Covered Equipment; or damage to, or loss of any software or data residing or recorded in the Covered Equipment; your use of the Mac OS and Consumer Software as server-based applications; issues that could be resolved by upgrading software to the then current version; Your use of or modification to the Covered Equipment, the Mac OS or Consumer Software in a manner for which the Covered Equipment or software is not intended to be used or modified; third-party products or their effects on or interactions with the Covered Equipment, the Mac OS or Consumer Software; Apple software other than the Mac OS, or Consumer Software as covered under the applicable Plan Equipment or software is not intended to be used or modified; third-party products or their effects on or interactions with the Covered Equipment, the Mac OS or Consumer Software; Apple software other than the Mac OS, or Consumer Software as covered under the applicable Plan; Mac OS software for servers; Mac OS software or any Apple-branded software designated as “beta”, “prerelease,” or “preview” Third-party web browsers, email applications, and Internet service provider software, or the Mac OS configurations necessary for their use; damage to, or loss of any software or data residing or recorded in the Covered Equipment; consumable parts when providing repair or replacement service, Core will use reasonable efforts to reinstall the Covered Equipment’s original software configuration and subsequent update releases, but will not provide any recovery or transfer of software or data contained on the serviced unit not originally included in the Covered Equipment.

3. Secure Options

Core may provide service through one or more of the following options:

Carry-in service is available for most Covered Equipment. Return the Covered Equipment requiring service to a Core managed retail store or a Core Service Centre offering carry-in service. Service will be performed at the location, or the store may send the Covered Equipment to a Core repair service location to be repaired. Once you are notified that service is complete, you will promptly retrieve the product. Collection service is available for most Covered Equipment. If Core determines that your Covered Equipment is eligible for collection service, Core will arrange shipment of the Covered Equipment to Core’s repair service location in accordance with its instructions. Once service is complete, the Core repair service location will return the Covered Equipment to you. Core will pay for shipping to and from your location if all instructions are followed.

4. Your Responsibilities

To receive service under the Plan, you agree to comply with the following: Provide your Plan Agreement Number and serial number of the Covered Equipment; Provide information about the symptoms and causes of the problems with the Covered Equipment; Follow instructions Core gives you, including but not limited to refraining from sending Core products and accessories that are not subject to repair or replacement service and packing the Covered Equipment in accordance with shipping instructions; and Update software to currently published releases prior to seeking service.

5. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CORE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM CORE’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF CORE AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. CORE SPECIFICALLY DOES NOT WARRANT THAT IT WILL BE ABLE TO (i) REPAIR OR REPLACE COVERED EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, AND (ii) MAINTAIN THE CONFIDENTIALITY OF DATA.

6. Transfer of Plan

You may transfer this Plan to a new owner of the Covered Equipment by sending, faxing or emailing notice of transfer to Core. You must provide the Plan Agreement Number, the serial numbers of the Covered Equipment being transferred, proof of purchase of the Plan, and the name, address, telephone number and email address of the new owner.

7. General Terms

Core may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so. Core is not responsible for any failures or delays in performing under the Plan that are due to events outside Core’s reasonable control. You are not required to perform preventative maintenance on the Covered Equipment to receive service under the Plan. In carrying out its obligations Core may, at its discretion and solely for the purposes of monitoring the quality of Core’s response, record part or all of the calls between you and Core. You agree that any information or data disclosed to Core under this Plan is not confidential or proprietary to you. Furthermore, you agree that Core may collect and process data on your behalf when it provides service. Core has security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Core regarding the processing of data, and Core will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact Core at the telephone numbers provided. The Terms and Conditions of this Plan prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Core’s entire understanding with respect to the Plan. Core is not obligated to renew this Plan. If Core does offer a renewal, it will determine the price and terms.

For further information call 087 350 2946 or email [email protected]

Available in South Africa only.

iCare Plus terms and conditions.

1. The Plan

This service contract governs the hardware service and technical support provided to you by The Core Computer Business (Pty) Ltd (“Core”) under the above-mentioned plan (the “Plan”) for an iPhone and the accessories contained in its original packaging (“Covered Device”) listed on your proof of coverage document (“Plan Confirmation”) purchased from Core or it’s nominated points of sale offering the Plan. Contact Core Service Centres to confirm nominated points of sale.

2. When Coverage Begins and Ends.

The plan must be purchased with the purchase of your new covered device. The plan must be registered and activated within seven days of purchase. Coverage begins when you register the Plan on the iCare Plus web site www.i-care.co.za. Coverage ends twenty-four (24) months from the original date of retail purchase of your Covered Device (“Plan Term”). Your Plan Confirmation will be sent to you via email after registration. The terms of this Plan, the original sales receipt for your Plan and the Plan Confirmation are each part of your service contract. A separate Plan must be purchased for each product to be covered. The Plan covers the products listed on the front of the Extended Warranty package. If it does not match please call 087 350 2946 or email [email protected]

3. What is Covered?

3.1 Hardware Service.

If during the Plan Term, you submit a valid claim by notifying Core that a defect in materials and workmanship has arisen in the Covered Device, Core will either a) repair the defect at no charge, using new or refurbished parts that are equivalent to new in performance and reliability, or (b) exchange the Covered Device with a service replacement product that is the exact same model of the Covered Device which may contain new or refurbished parts that are equivalent to new in performance and reliability. If Core exchanges the Covered Device, the original product becomes Core’s property and the replacement product is your property, with coverage for the remaining period of the Plan.

3.2 Accidental Damage from Handling.

If during the Plan Term you submit a valid claim notifying Core that the Covered Device has failed due to accidental damage from handling (“accidental damage handling”), Core will, subject to the service fee described below, either (i) repair the defect using new or refurbished parts that are equivalent to new in performance and reliability, or (ii) exchange the Covered Device with a replacement product that is the exact same model to the original product (both individually known as a “Service Event”). accidental damage handling coverage will expire and all of Core’s obligations to you under this section 3.2 will be fulfilled in its entirety before the end of the Plan Term when Core, as a result of accidental damage handling claims, has provided to you one (1) Service Event. accidental damage handling coverage only applies to an operational or mechanical failure caused by an accident from handling that is the result of an unexpected and unintentional external event (e.g., drops and liquid contact) that arises from your normal daily usage of the Covered Device as intended for such Covered Device. accidental damage handling coverage does not include (a) protection against normal wear and tear, theft, misplacement, reckless, abusive, willful or intentional conduct associated with handling and use of the Covered Device, (b) protection against any other act or result not covered by the Plan, as described in Section 4.2 below, or (c) any resultant damage to the Covered Device that arises from one or more conditions described in Section

3.2(a) or (b). You will pay a R1000 service fee for each accidental damage handling claim, and may be asked to provide an explanation of where and when the accident occurred with a detailed description of the actual event. A claim will be denied if you fail to pay the service fee or fail to provide information relating to the accident when asked.

3.3 Technical Support.

During the Plan Term, Core will provide you with access to telephone support resources. Technical support may include assistance with installation, launch, configuration, troubleshooting, and recovery (except for data recovery), including storing, retrieving, and managing files and determining when hardware service is required or accidental damage handling coverage may be applicable. Core will provide support for the then-current version of the supported software, and the prior Major Release. For purposes of this section, the term “Major Release” means a significant version of software that is commercially released by Apple in a release number format such as “1.0” or “2.0” and which is not in beta or pre-release form.

3.4 Scope of Technical Support.

Under the Plan, Core will provide technical support for the Covered Device, operating system (“iOS”) and software applications that are pre-installed with the Covered Device (both referred to as “Consumer Software”) and connectivity issues between the Covered Device and a Supported Computer. For purposes of this section the term “Supported Computer” means a computer that meets the Covered Device’s connectivity specifications and runs an operating system that is supported by the Covered Device.

4. What is not Covered?

4.1 Hardware service and accidental damage handling.

coverage is restricted to Covered Devices purchased from Core nominated points of sale.

4.2 Hardware Coverage and accidental damage handling Coverage.

(i) The Plan does not apply to installation, removal or disposal of the Covered Device, or provision of equipment while the Covered Device is being serviced.

(ii) The Plan does not apply to damage caused by (a) a product that is not the Covered Device, (b) abuse, misuse, fire, earthquake or other external causes except as described in section 3.2 above, (c) operating the Covered Device outside the permitted or intended uses described by the manufacturer, or (d) service (including upgrades and expansions) if such was performed by anyone who is not a qualified member of an Apple Authorized Service Provider (“AASP”).

(iii) The Plan does not apply to a device with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the manufacturer.

(iv) The Plan does not apply to a Covered Device that has been lost or stolen. This Plan only covers a Covered Device that is returned to Core in its entirety.

(v) The Plan does not apply to cosmetic damage to the Covered Device, including but not limited to scratches and dents, that do not otherwise affect the functionality of the Covered Device;

(vi) The Plan does not apply to preventative maintenance on the Covered Device;

(vii) The Plan does not apply to defects caused by normal wear and tear or which is otherwise due to normal aging of the product.

(viii) The Plan does not apply to any Covered Device if you purchased the Plan after you purchased the Covered Device.

(ix) The Plan does not apply to the battery performance of the Covered Device.

(x) The Plan does not include or make any provision for a Loan unit whilst the device is being assessed.

(xi) Any claim under this The Plan is subject to an Internal assessment at a Core Service Centre.

4.3 Technical Support.

The Plan does not include Technical Support in respect to:

(i) Your use of the iOS and Consumer Software as server-based applications;

(ii) Issues that could be resolved by upgrading software to the then current version;

(iii) Third-party products or their effects on or interactions with the Covered Device, the iOS or Consumer Software;

(iv) Your use of a computer or operating system that is not related to Consumer Software or to connectivity issues with the Covered Device;

(v) Apple software other than the iOS or Consumer Software, as covered under the Plan; (vi) iOS software or any Apple-branded software designated as “beta” , “prerelease,” or “preview” or similarly labeled software; or

(vii) Damage to, or loss of any software or data that was residing or recorded on the Covered Device. The Plan does not cover the recovery or reinstallation of software programs and user data. Important: Do not open the Covered Device. Opening the Covered Device may cause damage that is not covered by this Plan. Only an Apple Authorized Service Provider may perform service on the Covered Device.

5. How to Obtain Service and Support?

You may obtain hardware services, which include those relating to accidental damage handling coverage, and technical support. To obtain such services or support, you can contact Core Service Centres. You need to keep your Plan Confirmation document and the original sales receipt for your Covered Device and your Plan, as they will be required if there is any question as to your Covered Device’s eligibility for coverage.

6. Your Responsibilities.

To receive service or support under the Plan, you agree to comply with each of the terms listed below. (i)You will provide your Plan Confirmation document and a copy of your Covered Device’s original proof of purchase, if requested.

(ii) You will provide information about the symptoms and causes of the issues with the Covered Device.

(iii) You will respond to requests for information, including but not limited to the Covered Device serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Device, any error messages displayed, the actions which were taken before the Covered Device experienced the issue and the steps taken to resolve the issue.

(iv) You will follow instructions Core gives you, including but not limited to refraining from sending Core products and accessories that are not subject to repair or replacement service and packing the Covered Device in accordance with shipping instructions.

(v) You will update software to currently published releases prior to seeking service. (vi)You will make sure to backup software and data residing on the Covered Device. DURING HARDWARE SERVICE, CORE MAY DELETE THE CONTENTS OF THE COVERED DEVICE AND REFORMAT THE STORAGE MEDIA. Core will return your Covered Device or provide a replacement as the Covered Device was originally configured, subject to applicable updates. Core may install iOS updates as part of hardware service that will prevent the Covered Device from reverting to an earlier version of the iOS. Third party applications installed on the Covered Device may not be compatible or work with the Device as a result of the iOS update. You will be responsible for reinstalling all other software programs, data and passwords.

7. Limitation of Liability.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CORE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER OF THE COVERED DEVICE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM CORE’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF CORE AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. CORE SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE COVERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.

8. Cancellation.

You may cancel this Plan at any time for any reason. If you decide to cancel this Plan, you may contact Core in writing with your Plan Agreement Number. You must send a copy of the Plan’s original proof of purchase with your notice. Unless local law provides otherwise, if you cancel within thirty (30) days of your Plan’s purchase, or receipt of this Plan, whichever occurs later, you will receive a full refund less the value of any service provided under the Plan. If you cancel more than thirty (30) days after your receipt of this Plan, you will receive a pro rata refund of the original purchase price less the value of any service provided under the Plan, based on the percentage of unexpired Plan Term from the Plan’s date of purchase. Core may cancel this Plan for fraud or material misrepresentation.

9. Transfer of Plan.

You may transfer this Plan to a new owner of the Covered Equipment by sending via email, notice of transfer to Core. You must provide the Plan Agreement Number, the serial numbers of the Covered Equipment being transferred, proof of purchase of the Plan, and the name, address, telephone number and email address of the new owner.

10. General Terms.

(i) Core may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so.

(ii) Core is not responsible for any failures or delays in performing under the Plan that are due to events outside Core’s reasonable control.

(iii) You are not required to perform preventative maintenance on the Covered Device to receive service under the Plan.

(iv) This Plan is offered and valid only in South Africa.

(v) The terms of the Plan, including the original sales receipt of the Plan and the Plan Confirmation, shall prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Core’s entire understanding with respect to the Plan.

(vi) Core is not obligated to renew this Plan. If Core does offer to renew this Plan, it will determine the price and terms.

(vii) There is no informal dispute settlement process available under this Plan.

For further information call 087 350 2946 or email [email protected]

Available in South Africa only.

Extended Warranty terms and conditions

1. Repair Coverage

Your coverage for defects begins on the date your Covered Equipment’s Apple hardware warranty expires and terminates at the end of the Coverage Period (“Repair Coverage Period”), which is one year from Apple hardware expiry date. Core will, at its option, repair or replace the affected Covered Equipment, if (i) during the Repair Coverage Period there is a defect in the Covered Equipment’s materials or workmanship or, (ii) during the Coverage Period, the capacity of the Covered Equipment’s battery to hold an electrical charge has depleted fifty (50%) percent or more from its original specification (after being fully charged and the Covered Equipment playing audio or video with all settings reset). Core will provide both parts and labour. Core may provide replacement product or parts that are manufactured from parts that are new or equivalent to new in both performance and reliability. The replacement product or parts will be functionally equivalent to the replaced product or parts and will assume the remaining coverage under the Plan. The product or parts that are replaced become Core’s property. Core strongly advises you to record as a back up, data and software residing or recorded in the Covered Equipment, before making the Covered Equipment available for service.

2. Limitations

The plan does not cover:

(a) Installation, removal or disposal of the Covered Equipment, or installation, removal, repair, or maintenance of non-Covered Equipment (including accessories, attachments, or other devices) or network or cellular service external to the Covered Equipment;

(b) Damage to the Covered Equipment caused by accident, abuse, neglect, misuse (including faulty installation, repair or maintenance by anyone other than Core, unauthorized modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes;

(c) Covered Equipment with a serial number that has been altered, defaced or removed;

(d) Problems caused by a device that is not the Covered Equipment, including equipment that is not Apple-branded, whether or not purchased at the same time as the Covered Equipment;

(e) Service necessary to comply with the regulations of any government body or agency arising after the date of this Plan;

(f ) Problems caused by the function of a network or cellular service or viruses or other software problems introduced into the Covered Equipment;

(g) Covered Equipment that has been lost or stolen. This Plan only covers Covered Equipment that is returned to Core in its entirety;

(h) Cosmetic damage to the Covered Equipment including but not limited to scratches, dents and broken plastic on ports;

(i) Preventative maintenance on the Covered Equipment;

(j) The provision of replacement equipment during the period when the Covered Equipment is being serviced;

(k) Damage to, or loss of any software or data residing or recorded in the Covered Equipment. THE CONTENTS OF YOUR COVERED EQUIPMENT WILL BE DELETED AND THE STORAGE MEDIA REFORMATTED IN THE COURSE OF SERVICE. Your Covered Equipment or a replacement product will be returned to you as your Covered Equipment was configured when originally purchased, subject to applicable updates. Core may install system software (“Product OS”) updates as part of your service that will prevent the Covered Equipment or a replacement product from reverting to an earlier version of the Product OS. Third party applications installed on the Covered Equipment may not be compatible or work with the Covered Equipment or a replacement product as a result of the Product OS update. You will be responsible for reinstalling all other software programs, data and passwords. Recovery and reinstallation of software programs and user data are not covered under this Plan;

(l) Defects caused by normal wear and tear or otherwise due to normal aging of the product;

(m) Protective coatings designed to diminish over time unless failure has occurred due to a defect in materials or workmanship, and

(n) Except as specifically provided herein, any other damages that do not arise from defects in materials and workmanship or ordinary and customary usage of the Covered Equipment.

(o) Issues that could be resolved by upgrading software to the then current version;

(p) Your use of or modification to the Covered Equipment, the Product OS or Product Software in a manner for which the Covered Equipment or software is not intended to be used or modified;

(q) Third-party products or their effects on or interactions with the Covered Equipment, the Product OS or Product Software;

(r) Your use of a computer or operating system that is unrelated to Product Software or connectivity issues with the Covered Equipment;

(s) Apple software other than the Product OS or Product Software, as covered under the Plan;

(t) Product OS software or any Apple-branded software designated as “beta”, “prerelease,”or“preview”or similarly labeled software; and

3. Secure Options

(i) Carry-in service. Return the Covered Equipment requiring service to an Core-owned retail store offering carry-in service. Service will be performed at the location, or the store may send the Covered Equipment to an Core repair service location to be repaired or replaced. Once you are notified that service is complete, you will promptly retrieve the product.

(ii) Collection service is available for most Covered Equipment. If Core determines that your Covered Equipment is eligible for collection service, Core will arrange shipment of the Covered Equipment to Core’s repair service location in accordance with its instructions. Once service is complete, the Core repair service location will return the Covered Equipment to you. Core will pay for shipping to and from your location if all instructions are followed.

4. Your Responsibilities

To receive service under the Plan, you agree to comply with the following:

a. Provide your Plan Agreement Number and serial number of the Covered Equipment;

b. Provide information about the symptoms and causes of the problems with the Covered Equipment;

c. Respond to requests for information, including but not limited to the Covered Equipment serial number, model,

version of the operating system and software installed, any peripherals devices connected or installed on the Covered Equipment, any error messages displayed, actions taken before the Covered Equipment experienced the issue and steps taken to resolve the issue; and

d. Follow instructions Core gives you, including but not limited to refraining from sending Core products and accessories that are not subject to repair or replacement service and packing the Covered Equipment in accordance with shipping instructions; and

e. Update software to currently published releases prior to seeking service.

5. Limitation of Liability

To the maximum extent permitted by applicable law, Core and its employees and agents will under no circumstances be liable to you or any subsequent owner for any indirect or consequential damages, including but not limited to costs of recovering, reprogramming, or reproducing any program or data or the failure to maintain the confidentiality of data, any loss of business, profits, revenue or anticipated savings, resulting from Core’s obligations under this plan. To the maximum extent permitted by applicable law, the limit of Core and its employees and agent’s liability to you and any subsequent owner arising under the plan shall not exceed the original price paid For the plan. Core specifically does not warrant that it will be able to

(i) repair or replace covered equipment without risk to or loss of programs or data, and

(ii) maintain the confidentiality of data.

6. Transfer of Plan

You may transfer this Plan to a new owner of the Covered Equipment by sending, faxing or emailing notice of transfer to Core. You must provide the Plan Agreement Number, the serial numbers of the Covered Equipment being transferred, proof of purchase of the Plan, and the name, address, telephone number and email address of the new owner.

7. General Terms

a. Core may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so.

b. Core is not responsible for any failures or delays in performing under the Plan that are due to events outside Core’s reasonable control.

c. You are not required to perform preventative maintenance on the Covered Equipment to receive service under the Plan.

d. In carrying out its obligations Core may, at its discretion and solely for the purposes of monitoring the quality of Core’s response, record part or all of the calls between you and Core.

e. You agree that any information or data disclosed to Core under this Plan is not confidential or proprietary to you. Furthermore, you agree that Core may collect and process your data when it provides service or confirms compliance with applicable laws. This may include transferring your data to affiliated companies or service providers.

f. Core has security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Core regarding the processing of data, and Core will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact Core at the telephone numbers provided.

g. The Terms and Conditions of this Plan prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Core’s entire understanding with respect to the Plan.

h. Your rights under the Plan are in addition to any warranty rights you may be entitled to. You must purchase and register the Plan while your Apple-branded product is within Apple’s One Year Limited warranty. Core is not obligated to renew this Plan.

i. There is no informal dispute settlement process available under this Plan.

j. In the event any section or portion of a section of these Terms and Conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be stricken from the Terms and Conditions, and the remaining Terms shall continue in full force and effect.

For further information call 087 350 2946 or email [email protected]

No longer available for purchase.

iCare Plus terms and conditions.

1. The Plan

This service contract governs the hardware service and technical support provided to you by The Core Computer Business (Pty) Ltd (“Core”) under the above-mentioned plan (the “Plan”) for an iPhone and the accessories contained in its original packaging (“Covered Device”) listed on your proof of coverage document (“Plan Confirmation”) purchased from Core or it’s nominated points of sale offering the Plan. Contact Core Service Centres to confirm nominated points of sale.

2. When Coverage Begins and Ends.

The plan must be purchased with the purchase of your new covered device. The plan must be registered and activated within seven days of purchase. Coverage begins when you register the Plan on the iCare Plus web site www.i-care.co.za. Coverage ends twenty-four (24) months from the original date of retail purchase of your Covered Device (“Plan Term”). Your Plan Confirmation will be sent to you via email after registration. The terms of this Plan, the original sales receipt for your Plan and the Plan Confirmation are each part of your service contract. A separate Plan must be purchased for each product to be covered. The Plan covers the products listed on the front of the Extended Warranty package. If it does not match please call 087 350 2946 or email [email protected]

3. What is Covered?

3.1 Hardware Service

If during the Plan Term, you submit a valid claim by notifying Core that a defect in materials and workmanship has arisen in the Covered Device, Core will either a) repair the defect at no charge, using new or refurbished parts that are equivalent to new in performance and reliability, or (b) exchange the Covered Device with a service replacement product that is the exact same model of the Covered Device which may contain new or refurbished parts that are equivalent to new in performance and reliability. If Core exchanges the Covered Device, the original product becomes Core’s property and the replacement product is your property, with coverage for the remaining period of the Plan.

3.2 Accidental Damage from Handling

If during the Plan Term you submit a valid claim notifying Core that the Covered Device has failed due to accidental damage from handling (“accidental damage handling”), Core will, subject to the service fee described below, either

(i) repair the defect using new or refurbished parts that are equivalent to new in performance and reliability, or

(ii) exchange the Covered Device with a replacement product that is the exact same model to the original product (both individually known as a “Service Event”).

accidental damage handling coverage will expire and all of Core’s obligations to you under this section 3.2 will be fulfilled in its entirety before the end of the Plan Term when Core, as a result of accidental damage handling claims, has provided to you one (1) Service Event. Accidental damage handling coverage only applies to an operational or mechanical failure caused by an accident from handling that is the result of an unexpected and unintentional external event (e.g., drops and liquid contact) that arises from your normal daily usage of the Covered Device as intended for such Covered Device. accidental damage handling coverage does not include (a) protection against normal wear and tear, theft, misplacement, reckless, abusive, willful or intentional conduct associated with handling and use of the Covered Device, catastrophic damage, (b) protection against any other act or result not covered by the Plan, as described in Section 4.2 below, or (c) any resultant damage to the Covered Device that arises from one or more conditions described in Section 3.2(a) or (b). You will pay a R1000 service fee for each accidental damage handling claim, and may be asked to provide an explanation of where and when the accident occurred with a detailed description of the actual event. A claim will be denied if you fail to pay the service fee or fail to provide information relating to the accident when asked.

3.3 Technical Support

During the Plan Term, Core will provide you with access to telephone support resources. Technical support may include assistance with installation, launch, configuration, troubleshooting, and recovery (except for data recovery), including storing, retrieving, and managing files and determining when hardware service is required or accidental damage handling coverage may be applicable. Core will provide support for the then-current version of the supported software, and the prior Major Release. For purposes of this section, the term “Major Release” means a significant version of software that is commercially released by Apple in a release number format such as “1.0” or “2.0” and which is not in beta or pre-release form.

3.4 Scope of Technical Support

Under the Plan, Core will provide technical support for the Covered Device, operating system (“iOS”) and software applications that are pre-installed with the Covered Device (both referred to as “Consumer Software”) and connectivity issues between the Covered Device and a Supported Computer. For purposes of this section the term “Supported Computer” means a computer that meets the Covered Device’s connectivity specifications and runs an operating system that is supported by the Covered Device.

4. What is not Covered?

4.1 Hardware service and accidental damage handling coverage is restricted to Covered Devices purchased from Core nominated points of sale.

4.2 Hardware Coverage and accidental damage handling Coverage.

(i) The Plan does not apply to installation, removal or disposal of the Covered Device, or provision of equipment while the Covered Device is being serviced.

(ii) The Plan does not apply to damage caused by (a) a product that is not the Covered Device, (b) abuse, misuse, fire, earthquake or other external causes except as described in section 3.2 above, (c) operating the Covered Device outside the permitted or intended uses described by the manufacturer, or (d) service (including upgrades and expansions) if such was performed by anyone who is not a qualified member of an Apple Authorized Service Provider (“AASP”).

(iii) The Plan does not apply to a device with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the manufacturer.

(iv) The Plan does not apply to a Covered Device that has been lost or stolen. This Plan only covers a Covered Device that is returned to Core in its entirety.

(v) The Plan does not apply to cosmetic damage to the Covered Device, including but not limited to scratches and dents, that do not otherwise affect the functionality of the Covered Device;

(vi) The Plan does not apply to preventative maintenance on the Covered Device;

(vii) The Plan does not apply to defects caused by normal wear and tear or which is otherwise due to normal aging of the product.

(viii) The Plan does not apply to any Covered Device if you purchased the Plan after you purchased the Covered Device.

(ix) The Plan does not apply to the battery performance of the Covered Device.

(x) The Plan does not include or make any provision for a Loan unit whilst the device is being assessed.

(xi) Any claim under this The Plan is subject to an Internal assessment at a Core Service Centre.

4.3 Technical Support.

The Plan does not include Technical Support in respect to:

(i) Your use of the iOS and Consumer Software as server-based applications;

(ii) Issues that could be resolved by upgrading software to the then current version;

(iii) Third-party products or their effects on or interactions with the Covered Device, the iOS or Consumer Software;

(iv) Your use of a computer or operating system that is not related to Consumer Software or to connectivity issues with the Covered Device;

(v) Apple software other than the iOS or Consumer Software, as covered under the Plan; (vi) iOS software or any Apple-branded software designated as “beta” , “prerelease,” or “preview” or similarly labeled software; or

(vii) Damage to, or loss of any software or data that was residing or recorded on the Covered Device. The Plan does not cover the recovery or reinstallation of software programs and user data. Important: Do not open the Covered Device. Opening the Covered Device may cause damage that is not covered by this Plan. Only an Apple Authorized Service Provider may perform service on the Covered Device.

5. How to Obtain Service and Support?

You may obtain hardware services, which include those relating to accidental damage handling coverage, and technical support. To obtain such services or support, you can contact Core Service Centres. You need to keep your Plan Confirmation document and the original sales receipt for your Covered Device and your Plan, as they will be required if there is any question as to your Covered Device’s eligibility for coverage.

6. Your Responsibilities

To receive service or support under the Plan, you agree to comply with each of the terms listed below.

(i)You will provide your Plan Confirmation document and a copy of your Covered Device’s original proof of purchase, if requested.

(ii)You will provide information about the symptoms and causes of the issues with the Covered Device.

(iii)You will respond to requests for information, including but not limited to the Covered Device serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Device, any error messages displayed, the actions which were taken before the Covered Device experienced the issue and the steps taken to resolve the issue.

(iv)You will follow instructions Core gives you, including but not limited to refraining from sending Core products and accessories that are not subject to repair or replacement service and packing the Covered Device in accordance with shipping instructions.

(v)You will update software to currently published releases prior to seeking service. (vi)You will make sure to backup software and data residing on the Covered Device. DURING HARDWARE SERVICE, CORE MAY DELETE THE CONTENTS OF THE COVERED DEVICE AND REFORMAT THE STORAGE MEDIA. Core will return your Covered Device or provide a replacement as the Covered Device was originally configured, subject to applicable updates. Core may install iOS updates as part of hardware service that will prevent the Covered Device from reverting to an earlier version of the iOS. Third party applications installed on the Covered Device may not be compatible or work with the Device as a result of the iOS update. You will be responsible for reinstalling all other software programs, data and passwords.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CORE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER OF THE COVERED DEVICE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM CORE’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF CORE AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. CORE SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE COVERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.

8. Cancellation

You may cancel this Plan at any time for any reason. If you decide to cancel this Plan, you may contact Core in writing with your Plan Agreement Number. You must send a copy of the Plan’s original proof of purchase with your notice. Unless local law provides otherwise, if you cancel within thirty (30) days of your Plan’s purchase, or receipt of this Plan, whichever occurs later, you will receive a full refund less the value of any service provided under the Plan. If you cancel more than thirty (30) days after your receipt of this Plan, you will receive a pro rata refund of the original purchase price less the value of any service provided under the Plan, based on the percentage of unexpired Plan Term from the Plan’s date of purchase. Core may cancel this Plan for fraud or material misrepresentation.

9. Transfer of Plan

You may transfer this Plan to a new owner of the Covered Equipment by sending via email, notice of transfer to Core. You must provide the Plan Agreement Number, the serial numbers of the Covered Equipment being transferred, proof of purchase of the Plan, and the name, address, telephone number and email address of the new owner.

10. General Terms

(i) Core may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so.

(ii) Core is not responsible for any failures or delays in performing under the Plan that are due to events outside Core’s reasonable control.

(iii) You are not required to perform preventative maintenance on the Covered Device to receive service under the Plan.

(iv) This Plan is offered and valid only in South Africa.

(v) The terms of the Plan, including the original sales receipt of the Plan and the Plan Confirmation, shall prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Core’s entire understanding with respect to the Plan.

(vi) Core is not obligated to renew this Plan. If Core does offer to renew this Plan, it will determine the price and terms.

(vii) There is no informal dispute settlement process available under this Plan.

For further information call 087 350 2946 or email [email protected]

No longer available for purchase.

iCare Plus terms and conditions.

1. The Plan

This service contract governs the hardware service and technical support provided to you by The Core Computer Business (Pty) Ltd (“Core”) under the above-mentioned plan (the “Plan”) for an iPhone and the accessories contained in its original packaging (“Covered Device”) listed on your proof of coverage document (“Plan Confirmation”) purchased from Core or it’s nominated points of sale offering the Plan. Contact Core Service Centres to confirm nominated points of sale.

2. When Coverage Begins and Ends.

The plan must be purchased with the purchase of your new covered device. The plan must be registered and activated within seven days of purchase. Coverage begins when you register the Plan on the iCare Plus web site www.i-care.co.za. Coverage ends twenty-four (24) months from the original date of retail purchase of your Covered Device (“Plan Term”). Your Plan Confirmation will be sent to you via email after registration. The terms of this Plan, the original sales receipt for your Plan and the Plan Confirmation are each part of your service contract. A separate Plan must be purchased for each product to be covered. The Plan covers the products listed on the front of the Extended Warranty package. If it does not match please call 087 350 2946 or email [email protected]

3. What is Covered?

3.1 Hardware Service

If during the Plan Term, you submit a valid claim by notifying Core that a defect in materials and workmanship has arisen in the Covered Device, Core will either;

a) repair the defect at no charge, using new or refurbished parts that are equivalent to new in performance and reliability, or

b) exchange the Covered Device with a service replacement product that is the exact same model of the Covered Device which may contain new or refurbished parts that are equivalent to new in performance and reliability. If Core exchanges the Covered Device, the original product becomes Core’s property and the replacement product is your property, with coverage for the remaining period of the Plan.

3.2 Screen Damage

If during the Plan Term, you submit a valid claim by notifying Core Group that a defect in materials and workmanship has arisen in the Covered Device, Core Group will either;

(i) repair the cracked screen using new or refurbished parts that are equivalent to new in performance and reliability, or

(ii) at Core’s sole discretion, exchange the Covered Device with a replacement product that is the exact same model to the original product (both individually known as a “Service Event”).

Screen Damage coverage will expire and all of Core’s obligations to you under this section 3.2 will be fulfilled in its entirety before the end of the Plan Term when Core, as a result of Screen Damage claims, has provided to you one (1) Service Event.

Screen Damage coverage only applies to a cracked display caused by an accident from handling that is the result of an unexpected and unintentional external event (for example, dropping the device) that arises from your normal daily usage of the Covered Device as intended for such Covered Device.

Screen Damage coverage does not include;

(a) protection against normal wear and tear, theft, misplacement, reckless, abusive, willful or intentional conduct associated with handling and use of the Covered Device, catastrophic damage,

(b) protection against any other act or result not covered by the Plan, as described in Section 4.2 below, or

(c) any resultant damage to the Covered Device that arises from one or more conditions described in Section 3.2(a) or (b).

(d) protection against damage to the body of Covered Device resulting in Core being unable to carry out a screen replacement.

You will be required to pay a R1200 or R1400 service fee for the screen damage claim, and may be asked to provide an explanation of where and when the event occurred with a detailed description of the actual event. A claim will be denied if you fail to pay the service fee or fail to provide information relating to the event when asked.

3.3 Technical Support

During the Plan Term, Core will provide you with access to telephone support resources. Technical support may include assistance with installation, launch, configuration, troubleshooting, and recovery (except for data recovery), including storing, retrieving, and managing files and determining when hardware service is required or accidental damage handling coverage may be applicable. Core will provide support for the then-current version of the supported software, and the prior Major Release. For purposes of this section, the term “Major Release” means a significant version of software that is commercially released by Apple in a release number format such as “1.0” or “2.0” and which is not in beta or pre-release form.

3.4 Scope of Technical Support

Under the Plan, Core will provide technical support for the Covered Device, operating system (“iOS”) and software applications that are pre-installed with the Covered Device (both referred to as “Consumer Software”) and connectivity issues between the Covered Device and a Supported Computer. For purposes of this section the term “Supported Computer” means a computer that meets the Covered Device’s connectivity specifications and runs an operating system that is supported by the Covered Device.

4.2 Hardware Coverage and Screen Damage Coverage.

(i) The Plan does not apply to installation, removal or disposal of the Covered Device, or provision of equipment while the Covered Device is being serviced.

(ii) The Plan does not apply to damage caused by
(a) a product that is not the Covered Device,
(b) abuse, misuse, fire, earthquake or other external causes except as described in section 3.2 above,
(c) operating the Covered Device outside the permitted or intended uses described by the manufacturer, or
(d) service (including upgrades and expansions) if such was performed by anyone who is not a qualified member of an Apple Authorized Service Provider (“AASP”).

(iii) The Plan does not apply to a device with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the manufacturer.

(iv) The Plan does not apply to a Covered Device that has been lost or stolen. This Plan only covers a Covered Device that is returned to Core in its entirety.

(v) The Plan does not apply to cosmetic damage to the Covered Device, including but not limited to scratches and dents, that do not otherwise affect the functionality of the Covered Device;

(vi) The Plan does not apply to preventative maintenance on the Covered Device;

(vii) The Plan does not apply to defects caused by normal wear and tear or which is otherwise due to normal aging of the product.

(viii) The Plan does not apply to any Covered Device if you purchased the Plan after you purchased the Covered Device.

(ix) The Plan does not apply to the battery performance of the Covered Device.

(x) The Plan does not include or make any provision for a Loan unit whilst the device is being assessed.

(xi) Any claim under this The Plan is subject to an Internal assessment at a Core Service Centre.

(xii) The Plan does not apply to damage to the body of the Covered Device where such damage prevents Core from carrying out a screen replacement.

4.3 Technical Support.

The Plan does not include Technical Support in respect to:

(i) Your use of the iOS and Consumer Software as server-based applications;

(ii) Issues that could be resolved by upgrading software to the then current version;

(iii) Third-party products or their effects on or interactions with the Covered Device, the iOS or Consumer Software;

(iv) Your use of a computer or operating system that is not related to Consumer Software or to connectivity issues with the Covered Device;

(v) Apple software other than the iOS or Consumer Software, as covered under the Plan; (vi) iOS software or any Apple-branded software designated as “beta” , “prerelease,” or “preview” or similarly labeled software; or

(vii) Damage to, or loss of any software or data that was residing or recorded on the Covered Device. The Plan does not cover the recovery or reinstallation of software programs and user data. Important: Do not open the Covered Device. Opening the Covered Device may cause damage that is not covered by this Plan. Only an Apple Authorized Service Provider may perform service on the Covered Device.

5. How to Obtain Service and Support?

You may obtain hardware services, which include those relating to accidental damage handling coverage, and technical support. To obtain such services or support, you can contact Core Service Centres. You need to keep your Plan Confirmation document and the original sales receipt for your Covered Device and your Plan, as they will be required if there is any question as to your Covered Device’s eligibility for coverage.

6. Your Responsibilities

To receive service or support under the Plan, you agree to comply with each of the terms listed below.

(i)You will provide your Plan Confirmation document and a copy of your Covered Device’s original proof of purchase, if requested.

(ii)You will provide information about the symptoms and causes of the issues with the Covered Device.

(iii)You will respond to requests for information, including but not limited to the Covered Device serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Device, any error messages displayed, the actions which were taken before the Covered Device experienced the issue and the steps taken to resolve the issue.

(iv)You will follow instructions Core gives you, including but not limited to refraining from sending Core products and accessories that are not subject to repair or replacement service and packing the Covered Device in accordance with shipping instructions.

(v)You will update software to currently published releases prior to seeking service. (vi)You will make sure to backup software and data residing on the Covered Device. DURING HARDWARE SERVICE, CORE MAY DELETE THE CONTENTS OF THE COVERED DEVICE AND REFORMAT THE STORAGE MEDIA. Core will return your Covered Device or provide a replacement as the Covered Device was originally configured, subject to applicable updates. Core may install iOS updates as part of hardware service that will prevent the Covered Device from reverting to an earlier version of the iOS. Third party applications installed on the Covered Device may not be compatible or work with the Device as a result of the iOS update. You will be responsible for reinstalling all other software programs, data and passwords.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CORE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER OF THE COVERED DEVICE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM CORE’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF CORE AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. CORE SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE COVERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.

8. Cancellation

You may cancel this Plan at any time for any reason. If you decide to cancel this Plan, you may contact Core in writing with your Plan Agreement Number. You must send a copy of the Plan’s original proof of purchase with your notice. Unless local law provides otherwise, if you cancel within thirty (30) days of your Plan’s purchase, or receipt of this Plan, whichever occurs later, you will receive a full refund less the value of any service provided under the Plan. If you cancel more than thirty (30) days after your receipt of this Plan, you will receive a pro rata refund of the original purchase price less the value of any service provided under the Plan, based on the percentage of unexpired Plan Term from the Plan’s date of purchase. Core may cancel this Plan for fraud or material misrepresentation.

9. Transfer of Plan

You may transfer this Plan to a new owner of the Covered Equipment by sending via email, notice of transfer to Core. You must provide the Plan Agreement Number, the serial numbers of the Covered Equipment being transferred, proof of purchase of the Plan, and the name, address, telephone number and email address of the new owner.

10. General Terms

(i) Core may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so.

(ii) Core is not responsible for any failures or delays in performing under the Plan that are due to events outside Core’s reasonable control.

(iii) You are not required to perform preventative maintenance on the Covered Device to receive service under the Plan.

(iv) This Plan is offered and valid only in South Africa.

(v) The terms of the Plan, including the original sales receipt of the Plan and the Plan Confirmation, shall prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Core’s entire understanding with respect to the Plan.

(vi) Core is not obligated to renew this Plan. If Core does offer to renew this Plan, it will determine the price and terms.

(vii) There is no informal dispute settlement process available under this Plan.

For further information call 087 350 2946 or email [email protected]

No longer available for purchase.

iCare Plus terms and conditions.

1. The Plan

This service contract governs the hardware service and technical support provided to you by The Core Computer Business (Pty) Ltd (“Core”) under the above-mentioned plan (the “Plan”) for an iPhone and the accessories contained in its original packaging (“Covered Device”) listed on your proof of coverage document (“Plan Confirmation”) purchased from Core or it’s nominated points of sale offering the Plan. Contact Core Service Centres to confirm nominated points of sale.

2. When Coverage Begins and Ends.

The plan must be purchased with the purchase of your new covered device. The plan must be registered and activated within seven days of purchase. Coverage begins when you register the Plan on the iCare Plus web site www.i-care.co.za. Coverage ends twenty-four (24) months from the original date of retail purchase of your Covered Device (“Plan Term”). Your Plan Confirmation will be sent to you via email after registration. The terms of this Plan, the original sales receipt for your Plan and the Plan Confirmation are each part of your service contract. A separate Plan must be purchased for each product to be covered. The Plan covers the products listed on the front of the Extended Warranty package. If it does not match please call 087 350 2946 or email [email protected]

3. What is Covered?

3.1 Hardware Service

If during the Plan Term, you submit a valid claim by notifying Core that a defect in materials and workmanship has arisen in the Covered Device, Core will either;

a) repair the defect at no charge, using new or refurbished parts that are equivalent to new in performance and reliability, or

b) exchange the Covered Device with a service replacement product that is the exact same model of the Covered Device which may contain new or refurbished parts that are equivalent to new in performance and reliability. If Core exchanges the Covered Device, the original product becomes Core’s property and the replacement product is your property, with coverage for the remaining period of the Plan.

3.2 Screen Damage

If during the Plan Term, you submit a valid claim by notifying Core Group that a defect in materials and workmanship has arisen in the Covered Device, Core Group will either;

(i) repair the cracked screen using new or refurbished parts that are equivalent to new in performance and reliability, or

(ii) at Core’s sole discretion, exchange the Covered Device with a replacement product that is the exact same model to the original product (both individually known as a “Service Event”).

Screen Damage coverage will expire and all of Core’s obligations to you under this section 3.2 will be fulfilled in its entirety before the end of the Plan Term when Core, as a result of Screen Damage claims, has provided to you one (1) Service Event.

Screen Damage coverage only applies to a cracked display caused by an accident from handling that is the result of an unexpected and unintentional external event (for example, dropping the device) that arises from your normal daily usage of the Covered Device as intended for such Covered Device.

Screen Damage coverage does not include;

(a) protection against normal wear and tear, theft, misplacement, reckless, abusive, willful or intentional conduct associated with handling and use of the Covered Device, catastrophic damage,

(b) protection against any other act or result not covered by the Plan, as described in Section 4.2 below, or

(c) any resultant damage to the Covered Device that arises from one or more conditions described in Section 3.2(a) or (b).

(d) protection against damage to the body of Covered Device resulting in Core being unable to carry out a screen replacement.

You will be required to pay a R1200 or R1400 service fee for the screen damage claim, and may be asked to provide an explanation of where and when the event occurred with a detailed description of the actual event. A claim will be denied if you fail to pay the service fee or fail to provide information relating to the event when asked.

3.3 Technical Support

During the Plan Term, Core will provide you with access to telephone support resources. Technical support may include assistance with installation, launch, configuration, troubleshooting, and recovery (except for data recovery), including storing, retrieving, and managing files and determining when hardware service is required or accidental damage handling coverage may be applicable. Core will provide support for the then-current version of the supported software, and the prior Major Release. For purposes of this section, the term “Major Release” means a significant version of software that is commercially released by Apple in a release number format such as “1.0” or “2.0” and which is not in beta or pre-release form.

3.4 Scope of Technical Support

Under the Plan, Core will provide technical support for the Covered Device, operating system (“iOS”) and software applications that are pre-installed with the Covered Device (both referred to as “Consumer Software”) and connectivity issues between the Covered Device and a Supported Computer. For purposes of this section the term “Supported Computer” means a computer that meets the Covered Device’s connectivity specifications and runs an operating system that is supported by the Covered Device.

4.2 Hardware Coverage and Screen Damage Coverage.

(i) The Plan does not apply to installation, removal or disposal of the Covered Device, or provision of equipment while the Covered Device is being serviced.

(ii) The Plan does not apply to damage caused by
(a) a product that is not the Covered Device,
(b) abuse, misuse, fire, earthquake or other external causes except as described in section 3.2 above,
(c) operating the Covered Device outside the permitted or intended uses described by the manufacturer, or
(d) service (including upgrades and expansions) if such was performed by anyone who is not a qualified member of an Apple Authorized Service Provider (“AASP”).

(iii) The Plan does not apply to a device with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the manufacturer.

(iv) The Plan does not apply to a Covered Device that has been lost or stolen. This Plan only covers a Covered Device that is returned to Core in its entirety.

(v) The Plan does not apply to cosmetic damage to the Covered Device, including but not limited to scratches and dents, that do not otherwise affect the functionality of the Covered Device;

(vi) The Plan does not apply to preventative maintenance on the Covered Device;

(vii) The Plan does not apply to defects caused by normal wear and tear or which is otherwise due to normal aging of the product.

(viii) The Plan does not apply to any Covered Device if you purchased the Plan after you purchased the Covered Device.

(ix) The Plan does not apply to the battery performance of the Covered Device.

(x) The Plan does not include or make any provision for a Loan unit whilst the device is being assessed.

(xi) Any claim under this The Plan is subject to an Internal assessment at a Core Service Centre.

(xii) The Plan does not apply to damage to the body of the Covered Device where such damage prevents Core from carrying out a screen replacement.

4.3 Technical Support.

The Plan does not include Technical Support in respect to:

(i) Your use of the iOS and Consumer Software as server-based applications;

(ii) Issues that could be resolved by upgrading software to the then current version;

(iii) Third-party products or their effects on or interactions with the Covered Device, the iOS or Consumer Software;

(iv) Your use of a computer or operating system that is not related to Consumer Software or to connectivity issues with the Covered Device;

(v) Apple software other than the iOS or Consumer Software, as covered under the Plan; (vi) iOS software or any Apple-branded software designated as “beta” , “prerelease,” or “preview” or similarly labeled software; or

(vii) Damage to, or loss of any software or data that was residing or recorded on the Covered Device. The Plan does not cover the recovery or reinstallation of software programs and user data. Important: Do not open the Covered Device. Opening the Covered Device may cause damage that is not covered by this Plan. Only an Apple Authorized Service Provider may perform service on the Covered Device.

5. How to Obtain Service and Support?

You may obtain hardware services, which include those relating to accidental damage handling coverage, and technical support. To obtain such services or support, you can contact Core Service Centres. You need to keep your Plan Confirmation document and the original sales receipt for your Covered Device and your Plan, as they will be required if there is any question as to your Covered Device’s eligibility for coverage.

6. Your Responsibilities

To receive service or support under the Plan, you agree to comply with each of the terms listed below.

(i)You will provide your Plan Confirmation document and a copy of your Covered Device’s original proof of purchase, if requested.

(ii)You will provide information about the symptoms and causes of the issues with the Covered Device.

(iii)You will respond to requests for information, including but not limited to the Covered Device serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Device, any error messages displayed, the actions which were taken before the Covered Device experienced the issue and the steps taken to resolve the issue.

(iv)You will follow instructions Core gives you, including but not limited to refraining from sending Core products and accessories that are not subject to repair or replacement service and packing the Covered Device in accordance with shipping instructions.

(v)You will update software to currently published releases prior to seeking service. (vi)You will make sure to backup software and data residing on the Covered Device. DURING HARDWARE SERVICE, CORE MAY DELETE THE CONTENTS OF THE COVERED DEVICE AND REFORMAT THE STORAGE MEDIA. Core will return your Covered Device or provide a replacement as the Covered Device was originally configured, subject to applicable updates. Core may install iOS updates as part of hardware service that will prevent the Covered Device from reverting to an earlier version of the iOS. Third party applications installed on the Covered Device may not be compatible or work with the Device as a result of the iOS update. You will be responsible for reinstalling all other software programs, data and passwords.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CORE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER OF THE COVERED DEVICE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM CORE’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF CORE AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. CORE SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE COVERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.

8. Cancellation

You may cancel this Plan at any time for any reason. If you decide to cancel this Plan, you may contact Core in writing with your Plan Agreement Number. You must send a copy of the Plan’s original proof of purchase with your notice. Unless local law provides otherwise, if you cancel within thirty (30) days of your Plan’s purchase, or receipt of this Plan, whichever occurs later, you will receive a full refund less the value of any service provided under the Plan. If you cancel more than thirty (30) days after your receipt of this Plan, you will receive a pro rata refund of the original purchase price less the value of any service provided under the Plan, based on the percentage of unexpired Plan Term from the Plan’s date of purchase. Core may cancel this Plan for fraud or material misrepresentation.

9. Transfer of Plan

You may transfer this Plan to a new owner of the Covered Equipment by sending via email, notice of transfer to Core. You must provide the Plan Agreement Number, the serial numbers of the Covered Equipment being transferred, proof of purchase of the Plan, and the name, address, telephone number and email address of the new owner.

10. General Terms

(i) Core may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so.

(ii) Core is not responsible for any failures or delays in performing under the Plan that are due to events outside Core’s reasonable control.

(iii) You are not required to perform preventative maintenance on the Covered Device to receive service under the Plan.

(iv) This Plan is offered and valid only in South Africa.

(v) The terms of the Plan, including the original sales receipt of the Plan and the Plan Confirmation, shall prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Core’s entire understanding with respect to the Plan.

(vi) Core is not obligated to renew this Plan. If Core does offer to renew this Plan, it will determine the price and terms.

(vii) There is no informal dispute settlement process available under this Plan.

For further information call 087 350 2946 or email [email protected]

Available in South Africa only.

iCare Plus terms and conditions.

1. The Plan

This service contract governs the hardware service and technical support provided to you by The Core Computer Business (Pty) Ltd (“Core”) under the above-mentioned plan (the “Plan”) for an iPhone and the accessories contained in its original packaging (“Covered Device”) listed on your proof of coverage document (“Plan Confirmation”) purchased from Core or it’s nominated points of sale offering the Plan. Contact Core Service Centres to confirm nominated points of sale.

2. When Coverage Begins and Ends.

The plan must be purchased with the purchase of your new covered device. The plan must be registered and activated within seven days of purchase. Coverage begins when you register the Plan on the iCare Plus web site www.i-care.co.za. Coverage ends twenty-four (24) months from the original date of retail purchase of your Covered Device (“Plan Term”). Your Plan Confirmation will be sent to you via email after registration. The terms of this Plan, the original sales receipt for your Plan and the Plan Confirmation are each part of your service contract. A separate Plan must be purchased for each product to be covered. The Plan covers the products listed on the front of the Extended Warranty package. If it does not match please call 087 350 2946 or email [email protected]

3. What is Covered?

3.1 Hardware Service

If during the Plan Term, you submit a valid claim by notifying Core that a defect in materials and workmanship has arisen in the Covered Device, Core will either;

a) repair the defect at no charge, using new or refurbished parts that are equivalent to new in performance and reliability, or

b) exchange the Covered Device with a service replacement product that is the exact same model of the Covered Device which may contain new or refurbished parts that are equivalent to new in performance and reliability. If Core exchanges the Covered Device, the original product becomes Core’s property and the replacement product is your property, with coverage for the remaining period of the Plan.

3.2 Screen Damage

If during the Plan Term, you submit a valid claim by notifying Core Group that a defect in materials and workmanship has arisen in the Covered Device, Core Group will either;

(i) repair the cracked screen using new or refurbished parts that are equivalent to new in performance and reliability, or

(ii) at Core’s sole discretion, exchange the Covered Device with a replacement product that is the exact same model to the original product (both individually known as a “Service Event”).

Screen Damage coverage will expire and all of Core’s obligations to you under this section 3.2 will be fulfilled in its entirety before the end of the Plan Term when Core, as a result of Screen Damage claims, has provided to you one (1) Service Event.

Screen Damage coverage only applies to a cracked display caused by an accident from handling that is the result of an unexpected and unintentional external event (for example, dropping the device) that arises from your normal daily usage of the Covered Device as intended for such Covered Device.

Screen Damage coverage does not include;

(a) protection against normal wear and tear, theft, misplacement, reckless, abusive, willful or intentional conduct associated with handling and use of the Covered Device, catastrophic damage,

(b) protection against any other act or result not covered by the Plan, as described in Section 4.2 below, or

(c) any resultant damage to the Covered Device that arises from one or more conditions described in Section 3.2(a) or (b).

(d) protection against damage to the body of Covered Device resulting in Core being unable to carry out a screen replacement.

You will be required to pay a R1200 or R1400 service fee for the screen damage claim, and may be asked to provide an explanation of where and when the event occurred with a detailed description of the actual event. A claim will be denied if you fail to pay the service fee or fail to provide information relating to the event when asked.

3.3 Technical Support

During the Plan Term, Core will provide you with access to telephone support resources. Technical support may include assistance with installation, launch, configuration, troubleshooting, and recovery (except for data recovery), including storing, retrieving, and managing files and determining when hardware service is required or accidental damage handling coverage may be applicable. Core will provide support for the then-current version of the supported software, and the prior Major Release. For purposes of this section, the term “Major Release” means a significant version of software that is commercially released by Apple in a release number format such as “1.0” or “2.0” and which is not in beta or pre-release form.

3.4 Scope of Technical Support

Under the Plan, Core will provide technical support for the Covered Device, operating system (“iOS”) and software applications that are pre-installed with the Covered Device (both referred to as “Consumer Software”) and connectivity issues between the Covered Device and a Supported Computer. For purposes of this section the term “Supported Computer” means a computer that meets the Covered Device’s connectivity specifications and runs an operating system that is supported by the Covered Device.

4. What is not Covered?

4.1 Hardware service and accidental damage handling coverage is restricted to Covered Devices purchased from Core nominated points of sale.

4.2 Hardware Coverage and Screen Damage Coverage.

(i) The Plan does not apply to installation, removal or disposal of the Covered Device, or provision of equipment while the Covered Device is being serviced.

(ii) The Plan does not apply to damage caused by
(a) a product that is not the Covered Device,
(b) abuse, misuse, fire, earthquake or other external causes except as described in section 3.2 above,
(c) operating the Covered Device outside the permitted or intended uses described by the manufacturer, or
(d) service (including upgrades and expansions) if such was performed by anyone who is not a qualified member of an Apple Authorized Service Provider (“AASP”).

(iii) The Plan does not apply to a device with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the manufacturer.

(iv) The Plan does not apply to a Covered Device that has been lost or stolen. This Plan only covers a Covered Device that is returned to Core in its entirety.

(v) The Plan does not apply to cosmetic damage to the Covered Device, including but not limited to scratches and dents, that do not otherwise affect the functionality of the Covered Device;

(vi) The Plan does not apply to preventative maintenance on the Covered Device;

(vii) The Plan does not apply to defects caused by normal wear and tear or which is otherwise due to normal aging of the product.

(viii) The Plan does not apply to any Covered Device if you purchased the Plan after you purchased the Covered Device.

(ix) The Plan does not apply to the battery performance of the Covered Device.

(x) The Plan does not include or make any provision for a Loan unit whilst the device is being assessed.

(xi) Any claim under this The Plan is subject to an Internal assessment at a Core Service Centre.

(xii) The Plan does not apply to damage to the body of the Covered Device where such damage prevents Core from carrying out a screen replacement.

4.3 Technical Support.

The Plan does not include Technical Support in respect to:

(i) Your use of the iOS and Consumer Software as server-based applications;

(ii) Issues that could be resolved by upgrading software to the then current version;

(iii) Third-party products or their effects on or interactions with the Covered Device, the iOS or Consumer Software;

(iv) Your use of a computer or operating system that is not related to Consumer Software or to connectivity issues with the Covered Device;

(v) Apple software other than the iOS or Consumer Software, as covered under the Plan; (vi) iOS software or any Apple-branded software designated as “beta” , “prerelease,” or “preview” or similarly labeled software; or

(vii) Damage to, or loss of any software or data that was residing or recorded on the Covered Device. The Plan does not cover the recovery or reinstallation of software programs and user data. Important: Do not open the Covered Device. Opening the Covered Device may cause damage that is not covered by this Plan. Only an Apple Authorized Service Provider may perform service on the Covered Device.

5. How to Obtain Service and Support?

You may obtain hardware services, which include those relating to accidental damage handling coverage, and technical support. To obtain such services or support, you can contact Core Service Centres. You need to keep your Plan Confirmation document and the original sales receipt for your Covered Device and your Plan, as they will be required if there is any question as to your Covered Device’s eligibility for coverage.

6. Your Responsibilities

To receive service or support under the Plan, you agree to comply with each of the terms listed below.

(i)You will provide your Plan Confirmation document and a copy of your Covered Device’s original proof of purchase, if requested.

(ii)You will provide information about the symptoms and causes of the issues with the Covered Device.

(iii)You will respond to requests for information, including but not limited to the Covered Device serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Device, any error messages displayed, the actions which were taken before the Covered Device experienced the issue and the steps taken to resolve the issue.

(iv)You will follow instructions Core gives you, including but not limited to refraining from sending Core products and accessories that are not subject to repair or replacement service and packing the Covered Device in accordance with shipping instructions.

(v)You will update software to currently published releases prior to seeking service. (vi)You will make sure to backup software and data residing on the Covered Device. DURING HARDWARE SERVICE, CORE MAY DELETE THE CONTENTS OF THE COVERED DEVICE AND REFORMAT THE STORAGE MEDIA. Core will return your Covered Device or provide a replacement as the Covered Device was originally configured, subject to applicable updates. Core may install iOS updates as part of hardware service that will prevent the Covered Device from reverting to an earlier version of the iOS. Third party applications installed on the Covered Device may not be compatible or work with the Device as a result of the iOS update. You will be responsible for reinstalling all other software programs, data and passwords.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CORE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER OF THE COVERED DEVICE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM CORE’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF CORE AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. CORE SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE COVERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.

8. Cancellation

You may cancel this Plan at any time for any reason. If you decide to cancel this Plan, you may contact Core in writing with your Plan Agreement Number. You must send a copy of the Plan’s original proof of purchase with your notice. Unless local law provides otherwise, if you cancel within thirty (30) days of your Plan’s purchase, or receipt of this Plan, whichever occurs later, you will receive a full refund less the value of any service provided under the Plan. If you cancel more than thirty (30) days after your receipt of this Plan, you will receive a pro rata refund of the original purchase price less the value of any service provided under the Plan, based on the percentage of unexpired Plan Term from the Plan’s date of purchase. Core may cancel this Plan for fraud or material misrepresentation.

9. Transfer of Plan

You may transfer this Plan to a new owner of the Covered Equipment by sending via email, notice of transfer to Core. You must provide the Plan Agreement Number, the serial numbers of the Covered Equipment being transferred, proof of purchase of the Plan, and the name, address, telephone number and email address of the new owner.

10. General Terms

(i) Core may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so.

(ii) Core is not responsible for any failures or delays in performing under the Plan that are due to events outside Core’s reasonable control.

(iii) You are not required to perform preventative maintenance on the Covered Device to receive service under the Plan.

(iv) This Plan is offered and valid only in South Africa.

(v) The terms of the Plan, including the original sales receipt of the Plan and the Plan Confirmation, shall prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Core’s entire understanding with respect to the Plan.

(vi) Core is not obligated to renew this Plan. If Core does offer to renew this Plan, it will determine the price and terms.

(vii) There is no informal dispute settlement process available under this Plan.

For further information call 087 350 2946 or email [email protected]

Available in South Africa only.

iCare Plus terms and conditions.

1. The Plan

This service contract governs the hardware service and technical support provided to you by The Core Computer Business (Pty) Ltd (“Core”) under the above-mentioned plan (the “Plan”) for an Apple Watch and the accessories contained in its original packaging (“Covered Device”) listed on your proof of coverage document (“Plan Confirmation”) purchased from Core or it’s nominated points of sale offering the Plan. Contact Core Service Centres to confirm nominated points of sale.

2. When Coverage Begins and Ends.

The plan must be purchased with the purchase of your new covered device. Coverage ends twenty-four (24) months from the original date of retail purchase of your Covered Device (“Plan Term”). The terms of this Plan, the original sales receipt for your Plan and the Plan Confirmation are each part of your service contract. A separate Plan must be purchased for each product to be covered. The Plan covers the products listed on the front of the Extended Warranty package. If it does not match please call 087 350 2946 or email [email protected]

3. What is Covered?

3.1 Hardware Service

If during the Plan Term, you submit a valid claim by notifying Core that a defect in materials and workmanship has arisen in the Covered Device, Core will either;

a) repair the defect at no charge, using new or refurbished parts that are equivalent to new in performance and reliability, or

b) exchange the Covered Device with a service replacement product that is the exact same model of the Covered Device which may contain new or refurbished parts that are equivalent to new in performance and reliability. If Core exchanges the Covered Device, the original product becomes Core’s property and the replacement product is your property, with coverage for the remaining period of the Plan.

3.2 Screen Damage

If during the Plan Term, you submit a valid claim by notifying Core Group that a defect in materials and workmanship has arisen in the Covered Device, Core Group will either;

(i) repair the cracked screen using new or refurbished parts that are equivalent to new in performance and reliability, or

(ii) at Core’s sole discretion, exchange the Covered Device with a replacement product that is the exact same model to the original product (both individually known as a “Service Event”).

Screen Damage coverage will expire and all of Core’s obligations to you under this section 3.2 will be fulfilled in its entirety before the end of the Plan Term when Core, as a result of Screen Damage claims, has provided to you one (1) Service Event.

Screen Damage coverage only applies to a cracked display caused by an accident from handling that is the result of an unexpected and unintentional external event (for example, dropping the device) that arises from your normal daily usage of the Covered Device as intended for such Covered Device.

Screen Damage coverage does not include;

(a) protection against normal wear and tear, theft, misplacement, reckless, abusive, willful or intentional conduct associated with handling and use of the Covered Device, catastrophic damage,

(b) protection against any other act or result not covered by the Plan, as described in Section 4.2 below, or

(c) any resultant damage to the Covered Device that arises from one or more conditions described in Section 3.2(a) or (b).

(d) protection against damage to the body of Covered Device resulting in Core being unable to carry out a screen replacement.

You will be required to pay a R1500 (Series 5) or R1000 (Series 3 and 4) service fee for the screen damage claim, and may be asked to provide an explanation of where and when the event occurred with a detailed description of the actual event. A claim will be denied if you fail to pay the service fee or fail to provide information relating to the event when asked.

3.3 Technical Support

During the Plan Term, Core will provide you with access to telephone support resources. Technical support may include assistance with installation, launch, configuration, troubleshooting, and recovery (except for data recovery), including storing, retrieving, and managing files and determining when hardware service is required or accidental damage handling coverage may be applicable. Core will provide support for the then-current version of the supported software, and the prior Major Release. For purposes of this section, the term “Major Release” means a significant version of software that is commercially released by Apple in a release number format such as “1.0” or “2.0” and which is not in beta or pre-release form.

3.4 Scope of Technical Support

Under the Plan, Core will provide technical support for the Covered Device, operating system (“iOS”) and software applications that are pre-installed with the Covered Device (both referred to as “Consumer Software”) and connectivity issues between the Covered Device and a Supported Computer. For purposes of this section the term “Supported Computer” means a computer that meets the Covered Device’s connectivity specifications and runs an operating system that is supported by the Covered Device.

4. What is not Covered?

4.1 Hardware service and accidental damage handling coverage is restricted to Covered Devices purchased from Core nominated points of sale.

4.2 Hardware Coverage and Screen Damage Coverage.

(i) The Plan does not apply to installation, removal or disposal of the Covered Device, or provision of equipment while the Covered Device is being serviced.

(ii) The Plan does not apply to damage caused by
(a) a product that is not the Covered Device,
(b) abuse, misuse, fire, earthquake or other external causes except as described in section 3.2 above,
(c) operating the Covered Device outside the permitted or intended uses described by the manufacturer, or
(d) service (including upgrades and expansions) if such was performed by anyone who is not a qualified member of an Apple Authorized Service Provider (“AASP”).

(iii) The Plan does not apply to a device with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the manufacturer.

(iv) The Plan does not apply to a Covered Device that has been lost or stolen. This Plan only covers a Covered Device that is returned to Core in its entirety.

(v) The Plan does not apply to cosmetic damage to the Covered Device, including but not limited to scratches and dents, that do not otherwise affect the functionality of the Covered Device;

(vi) The Plan does not apply to preventative maintenance on the Covered Device;

(vii) The Plan does not apply to defects caused by normal wear and tear or which is otherwise due to normal aging of the product.

(viii) The Plan does not apply to any Covered Device if you purchased the Plan after you purchased the Covered Device.

(ix) The Plan does not apply to the battery performance of the Covered Device.

(x) The Plan does not include or make any provision for a Loan unit whilst the device is being assessed.

(xi) Any claim under this The Plan is subject to an Internal assessment at a Core Service Centre.

(xii) The Plan does not apply to damage to the body of the Covered Device where such damage prevents Core from carrying out a screen replacement.

4.3 Technical Support.

The Plan does not include Technical Support in respect to:

(i) Your use of the iOS and Consumer Software as server-based applications;

(ii) Issues that could be resolved by upgrading software to the then current version;

(iii) Third-party products or their effects on or interactions with the Covered Device, the iOS or Consumer Software;

(iv) Your use of a computer or operating system that is not related to Consumer Software or to connectivity issues with the Covered Device;

(v) Apple software other than the iOS or Consumer Software, as covered under the Plan; (vi) iOS software or any Apple-branded software designated as “beta” , “prerelease,” or “preview” or similarly labeled software; or

(vii) Damage to, or loss of any software or data that was residing or recorded on the Covered Device. The Plan does not cover the recovery or reinstallation of software programs and user data. Important: Do not open the Covered Device. Opening the Covered Device may cause damage that is not covered by this Plan. Only an Apple Authorized Service Provider may perform service on the Covered Device.

5. How to Obtain Service and Support?

You may obtain hardware services, which include those relating to accidental damage handling coverage, and technical support. To obtain such services or support, you can contact Core Service Centres. You need to keep your Plan Confirmation document and the original sales receipt for your Covered Device and your Plan, as they will be required if there is any question as to your Covered Device’s eligibility for coverage.

6. Your Responsibilities

To receive service or support under the Plan, you agree to comply with each of the terms listed below.

(i)You will provide your Plan Confirmation document and a copy of your Covered Device’s original proof of purchase, if requested.

(ii)You will provide information about the symptoms and causes of the issues with the Covered Device.

(iii)You will respond to requests for information, including but not limited to the Covered Device serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Device, any error messages displayed, the actions which were taken before the Covered Device experienced the issue and the steps taken to resolve the issue.

(iv)You will follow instructions Core gives you, including but not limited to refraining from sending Core products and accessories that are not subject to repair or replacement service and packing the Covered Device in accordance with shipping instructions.

(v)You will update software to currently published releases prior to seeking service. (vi)You will make sure to backup software and data residing on the Covered Device. DURING HARDWARE SERVICE, CORE MAY DELETE THE CONTENTS OF THE COVERED DEVICE AND REFORMAT THE STORAGE MEDIA. Core will return your Covered Device or provide a replacement as the Covered Device was originally configured, subject to applicable updates. Core may install iOS updates as part of hardware service that will prevent the Covered Device from reverting to an earlier version of the iOS. Third party applications installed on the Covered Device may not be compatible or work with the Device as a result of the iOS update. You will be responsible for reinstalling all other software programs, data and passwords.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CORE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER OF THE COVERED DEVICE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM CORE’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF CORE AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. CORE SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE COVERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.

8. Cancellation

You may cancel this Plan at any time for any reason. If you decide to cancel this Plan, you may contact Core in writing with your Plan Agreement Number. You must send a copy of the Plan’s original proof of purchase with your notice. Unless local law provides otherwise, if you cancel within thirty (30) days of your Plan’s purchase, or receipt of this Plan, whichever occurs later, you will receive a full refund less the value of any service provided under the Plan. If you cancel more than thirty (30) days after your receipt of this Plan, you will receive a pro rata refund of the original purchase price less the value of any service provided under the Plan, based on the percentage of unexpired Plan Term from the Plan’s date of purchase. Core may cancel this Plan for fraud or material misrepresentation.

9. Transfer of Plan

You may transfer this Plan to a new owner of the Covered Equipment by sending via email, notice of transfer to Core. You must provide the Plan Agreement Number, the serial numbers of the Covered Equipment being transferred, proof of purchase of the Plan, and the name, address, telephone number and email address of the new owner.

10. General Terms

(i) Core may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so.

(ii) Core is not responsible for any failures or delays in performing under the Plan that are due to events outside Core’s reasonable control.

(iii) You are not required to perform preventative maintenance on the Covered Device to receive service under the Plan.

(iv) This Plan is offered and valid only in South Africa.

(v) The terms of the Plan, including the original sales receipt of the Plan and the Plan Confirmation, shall prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Core’s entire understanding with respect to the Plan.

(vi) Core is not obligated to renew this Plan. If Core does offer to renew this Plan, it will determine the price and terms.

(vii) There is no informal dispute settlement process available under this Plan.

For further information call 087 350 2946 or email [email protected]

Available in Namibia, Nigeria and Zambia.

EXTENDED WARRANTY:

We’re with you. Making the most of your Apple experience.
You are now ready to start making the most of all that your Apple product has to offer. The iCare Extended Warranty Bundle extends the coverage on your device by one year. That means you have access to 2 years of expert hardware service and telephone technical support for your primary Apple product as well as an additional 1 year warranty for any secondary Apple product you register under this plan. This plan also includes repairs at our iStore Service Centre.

Should a warranty claim become necessary, bring your device for evaluation to iStore.

Terms and Conditions for iCare for iPhone and Secondary Device

1. Definitions

The Plan.

This service contract governs the hardware service provided to you by iStore ("iStore") under the above-mentioned plan (The “Plan”) for the primary device (iPhone), purchased from iStore or Secondary Device purchased from iStore or Authorised Reseller in your country of residence. Available in South Africa, Namibia, Nigeria and Zambia.

Primary Device.

This is the iPhone on which the iCare warranty was originally issued.

Secondary Device.

This is a Secondary Device registered under the The Plan, which may be an additional iPhone, iPad, Apple Watch or Mac, which is still within the standard 12 month Apple warranty and was purchased from iStore or an Authorised Reseller in your country of residence. Available in South Africa, Namibia, Nigeria and Zambia.

Covered Device.

This is the Primary Device and Secondary Device that has been registered under (“The Plan”).

2. When Coverage Begins and Ends.

The Plan must be registered within 7 calendar days of the purchase date of the Primary Device.
The Secondary Device must be registered within its standard 12 month Apple warranty, under the Plan, strictly within 30 calendar days of the Primary Device’s purchase date.
The extended warranty on the Primary Device is valid for 24 months from the original date of purchase of the Primary Device.
The extended warranty on the Secondary Device is valid for 12 months after the original Apple warranty of this device has expired.
Your Plan Confirmation will be sent to you via email within 72 Hours of submission. The terms of this Plan, the original sales receipt for your Devices and the Plan Confirmations are each part of your service contract.

3. What is Covered?

3.1 Hardware Service

If during the Plan Term, you submit a valid claim by notifying iStore that a defect in materials and workmanship has arisen in the Covered Device, iStore will either (a) repair the defect at no charge, using new or refurbished parts that are equivalent to new in performance and reliability, or (b) exchange the Covered Device with a service replacement product that is the exact same model of the Covered Device which may contain new or refurbished parts that are equivalent to new in performance and reliability. If iStore exchanges the Covered Device, the original product becomes iStore's property and the replacement product is your property, with coverage for the remaining period of the Plan.

3.2 Technical Support

During the Plan Term, iStore will provide you with access to telephonic support resources. Telephonic Technical support may include assistance with launch, configuration, troubleshooting, including storing, retrieving, and managing files and determining when hardware service is required. iStore telephonic support will provide support for the then current version of the supported software, and the prior Major Release. For purposes of this section, the term "Major Release" means a significant version of software that is commercially released by Apple in a release number format such as "1.0" or "2.0" and which is not in beta or pre-release form. No telephonic support will be offered on Mac OS software or any Apple-branded software designated as “beta”, “pre-release,” or “preview”, Third-party web browsers, email applications and Internet service provider software, or the Mac OS configurations necessary for their use, as well as third party software and Mac OS software for servers.

4. What is not Covered?

Hardware service coverage is restricted to Covered Devices purchased from iStore or Authorised Resellers nominated points of sale and specifically excludes physical damage.

4.1 Hardware Coverage

The Plan does not apply to installation, removal or disposal of the Covered Device, or provision of equipment while the Covered Device is being serviced.

(i) The Plan does not apply to damage caused by a) abuse, misuse, fire, liquid contact, cracked or damaged screens, damaged ports - buttons, earthquake or other external causes, (b) operating the Covered Device outside the permitted or intended uses described by the manufacturer, or (c) service (including upgrades and expansions) if such was performed by anyone who is not a qualified member of an Apple Authorised Service Provider (“AASP”).

(ii) The Plan does not apply to a device with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the manufacturer.

(iii) The Plan does not apply to a Covered Device that has been lost or stolen. This Plan only covers a Covered Device that is returned to iStore in its entirety.

(iv) The Plan does not apply to cosmetic damage to the Covered Device, including but not limited to scratches and dents.

(v) The Plan does not apply to preventative maintenance on the Covered Device,

(vi) The Plan does not apply to defects caused by normal wear and tear or which is otherwise due to normal ageing of the product.

(vii) The Plan does not apply to the battery performance of the Covered Device.

(viii) The Plan does not cover any accessory whether shipped with the product or purchased separately.

(ix) The Plan does not include or make any provision for a Loan unit whilst the device is being assessed.

(x) Any claim under this The Plan is subject to an Internal assessment at a Core Service Centre

4.2 Technical Support.

The Plan does not include Technical Support in respect to:

(i) Software as this is purely a Hardware extended warranty.

(ii) Damage to, or loss of any software or data that was residing or recorded on the Covered Device. The Plan does not cover the recovery or reinstallation of software programs and user data.

(iii) Third-party products or their effects on or interactions with the Covered Device, the iOS, OS or Consumer.

Important: Do not open the Covered Device. Opening the Covered Device may cause damage that is not covered by this Plan. Only an Apple Authorised Service Provider may perform service on the Covered Device.

5. How to Obtain Service and Support?

To obtain such services or support, visit the support page on the istore website to make a booking. You need to keep your Plan Confirmation email and the original sales receipt for your Covered Device, as they will be required when applying for hardware service under The Plan.

6. Your Responsibilities

To receive service or support under the Plan, you agree to comply with each of the terms listed below. (i) You will provide your Plan Confirmation document (email) and a copy of your Covered Device’s original proof of purchase. (ii) You will provide information about the symptoms and causes of the issues with the Covered Device. (iii)You will respond to requests for information, including but not limited to the Covered Device serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Device, any error messages displayed, the actions which were taken before the Covered Device experienced the issue and the steps taken to resolve the issue. (iv) You will follow instructions iStore gives you, including but not limited to refraining from sending iStore products and accessories that are not subject to repair or replacement service and packing the Covered Device in accordance with shipping instructions. (v) You will update software to currently published releases prior to seeking service. (vi) You will make sure to backup software and data residing on the Covered Device. DURING HARDWARE SERVICE, iStore MAY DELETE THE CONTENTS OF THE COVERED DEVICE AND REFORMAT THE STORAGE MEDIA. iStore will return your Covered Device or provide a replacement as the Covered Device was originally configured, subject to applicable updates. iStore may install iOS updates as part of hardware service that will prevent the Covered Device from reverting to an earlier version of the iOS. Third party applications installed on the Covered Device may not be compatible or work with the Device as a result of the iOS update. You will be responsible for reinstalling all other software programs, data and passwords.

7. Limitation of Liability

To the maximum extent permitted by applicable law, iStore and it’s employees and agents will under no circumstances be liable to you or any subsequent owner of the covered device for any indirect or consequential damages, including but not limited to costs of recovering, reprogramming, or reproducing any program or data or the failure to maintain the confidentiality of data, any loss of business, profits, revenue or anticipated savings, resulting from iStore’s obligations under this plan. iStore specifically does not warrant that (i) it will be able to repair or replace covered the device without risk to or loss of programs or data, (ii) it will maintain the confidentiality of data, or (iii) that the operation of the product will be uninterrupted or error free.

8. General Terms

(i) iStore may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so.

(ii) iStore is not responsible for any failures or delays in performing repairs under the Plan that are due to events outside iStore's reasonable control.

(iii) You are not required to perform preventative maintenance on the Covered Device to receive service under the Plan.

(iv) This Plan is offered and valid only in South Africa, Namibia, Nigeria and Zambia.

(v) The terms of the Plan, including the original sales receipt of the Plan and the Plan Confirmation, shall prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and iStore’s entire understanding with respect to the Plan.

(vi) There is no informal dispute settlement process available under this Plan.

For further information call 087 350 2946 or email [email protected]

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