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We’re with you. Making the most of your Apple experience.
You are now ready to start making the most of all that your Apple product has to offer. The iCare Extended Warranty Bundle extends the coverage on your device by one year. That means you have access to 2 years of expert hardware service and telephone technical support for your primary Apple product as well as an additional 1 year warranty for any secondary Apple product you register under this plan. This plan also includes repairs at our iStore Service Centre.
Should a warranty claim become necessary, bring your device for evaluation to iStore.
Terms and Conditions for iCare for iPhone and Secondary Device
The Plan. This service contract governs the hardware service provided to you by iStore ("iStore") under the above-mentioned plan (The “Plan”) for the primary device (iPhone), purchased from iStore or secondary device purchased from iStore or Authorised Reseller in South Africa.
Primary Device. This is the iPhone on which the iCare warranty was originally issued.
Secondary device. This is a secondary device registered under the The Plan, which may be an additional iPhone, iPad, Apple Watch or Mac, which is still within the standard 12 month Apple warranty and was purchased from iStore or an Authorised Reseller in South Africa.
Covered Device. This is the Primary device and Secondary device that has been registered under (“The Plan”).
2. When Coverage Begins and Ends.
The Plan must be registered within 7 calendar days of the purchase date of the Primary device.
The Secondary Device must be registered within its standard 12 month Apple warranty, under the Plan, strictly within 30 calendar days of the primary device’s purchase date.
The extended warranty on the Primary device is valid for 24 months from the original date of purchase of the Primary device.
The extended warranty on the Secondary device is valid for 12 months after the original Apple warranty of this device has expired.
Your Plan Confirmation will be sent to you via email within 72 Hours of submission. The terms of this Plan, the original sales receipt for your Devices and the Plan Confirmations are each part of your service contract.
3. What is Covered?
3.1 Hardware Service
If during the Plan Term, you submit a valid claim by notifying iStore that a defect in materials and workmanship has arisen in the Covered Device, iStore will either (a) repair the defect at no charge, using new or refurbished parts that are equivalent to new in performance and reliability, or (b) exchange the Covered Device with a service replacement product that is the exact same model of the Covered Device which may contain new or refurbished parts that are equivalent to new in performance and reliability. If iStore exchanges the Covered Device, the original product becomes iStore's property and the replacement product is your property, with coverage for the remaining period of the Plan.
3.2 Technical Support
During the Plan Term, iStore will provide you with access to telephonic support resources. Telephonic Technical support may include assistance with launch, configuration, troubleshooting, including storing, retrieving, and managing files and determining when hardware service is required. iStore telephonic support will provide support for the then-current version of the supported software, and the prior Major Release. For purposes of this section, the term "Major Release" means a significant version of software that is commercially released by Apple in a release number format such as "1.0" or "2.0" and which is not in beta or pre-release form.
No telephonic support will be offered on Mac OS software or any Apple-branded software designated as “beta”, “pre-release,” or “preview”, Third-party web browsers, email applications and Internet service provider software, or the Mac OS configurations necessary for their use, as well as third party software and Mac OS software for servers.
4. What is not Covered?
Hardware service coverage is restricted to Covered Devices purchased from iStore or Authorised Resellers nominated points of sale and specifically excludes physical damage.
4.1 Hardware Coverage
The Plan does not apply to installation, removal or disposal of the Covered Device, or provision of equipment while the Covered Device is being serviced.
(i) The Plan does not apply to damage caused by a) abuse, misuse, fire,liquid contact, cracked or damaged screens, damaged ports - buttons, earthquake or other external causes, (b) operating the Covered Device outside the permitted or intended uses described by the manufacturer, or (c) service (including upgrades and expansions) if such was performed by anyone who is not a qualified member of an Apple Authorised Service Provider (“AASP”).
(ii) The Plan does not apply to a device with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the manufacturer. (iii) The Plan does not apply to a Covered Device that has been lost or stolen. This Plan only covers a Covered Device that is returned to iStore in its entirety.
(iv) The Plan does not apply to cosmetic damage to the Covered Device, including but not limited to scratches and dents. (v) The Plan does not apply to preventative maintenance on the Covered Device,
(vi) The Plan does not apply to defects caused by normal wear and tear or which is otherwise due to normal ageing of the product.
(vii) The Plan does not apply to the battery performance of the Covered Device. (viii) The Plan does not cover any accessory whether shipped with the product or purchased separately. (ix) The Plan does not include or make any provision for a Loan unit whilst the device is being assessed. (x) Any claim under this The Plan is subject to an Internal assessment at a Core Service Centre
4.2 Technical Support.
The Plan does not include Technical Support in respect to:
(i) Software as this is purely a Hardware extended warranty.
(ii) Damage to, or loss of any software or data that was residing or recorded on the Covered Device. The Plan does not cover the recovery or reinstallation of software programs and user data.
(iii) Third-party products or their effects on or interactions with the Covered Device, the iOS, OS or Consumer.
Important: Do not open the Covered Device. Opening the Covered Device may cause damage that is not covered by this Plan. Only an Apple Authorised Service Provider may perform service on the Covered Device.
5. How to Obtain Service and Support?
To obtain such services or support, visit www.myistore.co.za to make a booking. You need to keep your Plan Confirmation email and the original sales receipt for your Covered Device, as they will be required when applying for hardware service under The Plan.
6. Your Responsibilities
To receive service or support under the Plan, you agree to comply with each of the terms listed below. (i) You will provide your Plan Confirmation document (email) and a copy of your Covered Device’s original proof of purchase. (ii) You will provide information about the symptoms and causes of the issues with the Covered Device. (iii)You will respond to requests for information, including but not limited to the Covered Device serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Device, any error messages displayed, the actions which were taken before the Covered Device experienced the issue and the steps taken to resolve the issue. (iv) You will follow instructions iStore gives you, including but not limited to refraining from sending iStore products and accessories that are not subject to repair or replacement service and packing the Covered Device in accordance with shipping instructions. (v) You will update software to currently published releases prior to seeking service. (vi) You will make sure to backup software and data residing on the Covered Device. DURING HARDWARE SERVICE, iStore MAY DELETE THE CONTENTS OF THE COVERED DEVICE AND REFORMAT THE STORAGE MEDIA. iStore will return your Covered Device or provide a replacement as the Covered Device was originally configured, subject to applicable updates. iStore may install iOS updates as part of hardware service that will prevent the Covered Device from reverting to an earlier version of the iOS. Third party applications installed on the Covered Device may not be compatible or work with the Device as a result of the iOS update. You will be responsible for reinstalling all other software programs, data and passwords.
7. Limitation of Liability
To the maximum extent permitted by applicable law, iStore and it’s employees and agents will under no circumstances be liable to you or any subsequent owner of the covered device for any indirect or consequential damages, including but not limited to costs of recovering, reprogramming, or reproducing any program or data or the failure to maintain the confidentiality of data, any loss of business, profits, revenue or anticipated savings, resulting from iStore’s obligations under this plan. iStore specifically does not warrant that (i) it will be able to repair or replace covered the device without risk to or loss of programs or data, (ii) it will maintain the confidentiality of data, or (iii) that the operation of the product will be uninterrupted or error free.
8. General Terms
(i) iStore may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so.
(ii) iStore is not responsible for any failures or delays in performing repairs under the Plan that are due to events outside iStore's reasonable control.
(iii) You are not required to perform preventative maintenance on the Covered Device to receive service under the Plan.
(iv) This Plan is offered and valid only in South Africa
(v) The terms of the Plan, including the original sales receipt of the Plan and the Plan Confirmation, shall prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and iStore’s entire understanding with respect to the Plan.
(vi) There is no informal dispute settlement process available under this Plan.
EMAIL: [email protected]ore.co.za
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